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Handshake between Spotify and WatchTV broken

Handshake between Spotify and WatchTV broken

Hello.

 

I upgraded my plan to unlimited SPECIFICALLY to take advantage of the Premium Spotify option that comes along with it. After doing so, the redirection link I received on the site continuously took me to "Page not found". After speaking with a customer service rep, something was done by the rep on the back-end that forced an activation on my ATT account, but nothing was activated on Spotify's side. I have no way of activating the account, and all I receive from reps (I've gone through 5 at this point)  is that this will be addressed within 24-48 hours and I'll receive word via email and phone call. This began 3 weeks ago. I'm reaching my first billing cycle end on this plan and I want an ACTUAL resolution or ETA on this. Going through these forums and posts elsewhere, this is not a new issue, going back as far as a year ago. How a business can put out an offer and have no actual fix for issues that come with it is beyond me. If anyone knows the deal, let me know.

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Message 1 of 20
Administrator

Re: Handshake between Spotify and WatchTV broken

Hello, @denseintellect!

We're happy to help! This is not the experience we want you to have. I'm sending you a Private Message to further assist. Please respond to my message, so we can get started. 

 

Mike, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 20
Tutor

Re: Handshake between Spotify and WatchTV broken

I'm having the exact same problem where there is no pop-up to link my Spotify account with WatchTV. I was told it would be fixed in 5 days which it did not so I contacted them again. They said it would take another week and still nothing. I've been waiting for 2 weeks now and I'm getting very frustrated and considered changing my plan.

Message 3 of 20
Teacher

Re: Handshake between Spotify and WatchTV broken

Ive been waiting over 1.5 months for this to be "fixed" and it still isnt fixed!! The tech support at AT&T is useless and I keep getting a runaround.

Message 4 of 20
Teacher

Re: Handshake between Spotify and WatchTV broken

Has anyone actually had this issue resolved?

Message 5 of 20

Re: Handshake between Spotify and WatchTV broken

Not that I've seen. This seems like it was an issue with some people trying to activate Pandora as well. Have yet to spot a root cause or resolution.

Message 6 of 20

Re: Handshake between Spotify and WatchTV broken

I experienced some problem but it solved immediately.

Message 7 of 20

Re: Handshake between Spotify and WatchTV broken

What do you mean? How did it solve itself?

Message 8 of 20
Administrator
Solution
Accepted by topic author
Accepted by denseintellect
‎09-29-2019 9:43 PM

Re: Handshake between Spotify and WatchTV broken

Thanks for reaching back out. Please wait until tomorrow 9/19/20 before trying to verify your account and select your premium just like you did when you first activated your WATCHTV. 

 

Mike, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 9 of 20
Contributor

Re: Handshake between Spotify and WatchTV broken

Same issue.... still broken for since day 1. I signed up in July

Message 10 of 20
Teacher

Re: Handshake between Spotify and WatchTV broken

Insanity. Just had Martin the supervisor call me to tell me that there are
ongoing server issues and that they dont know when they are going to be
fixed and that no one could help Me, and hang up on me after “escalating”
my issue.

I have been told over 10 times that my issue has been escalated and would
be resolved shortly. Its been over two months now!

Message 11 of 20
Teacher

Re: Handshake between Spotify and WatchTV broken

@ATTCares have you private messaged and ACTUALLY helped anyone with this? I find it hard to believe. Its been months and no one has offered to help me or fix this issue. 

Message 12 of 20

Re: Handshake between Spotify and WatchTV broken

Alright so the account reset did the trick. I was then able to sign up for Spotify. Maybe kick it out for the others on this thread too ATT? Marking it resolved for me.

Message 13 of 20
Tutor

Re: Handshake between Spotify and WatchTV broken

I don't think it'll ever be fixed, I've given up at this point. AT&T has no intention to helping their customers.

Message 14 of 20
Contributor

Re: Handshake between Spotify and WatchTV broken

Having the same problem. I am unable to login to my Spotify account without it giving me the "free" spotify with commercials! So frustrating! My Galaxy Wearable hasn't worked since I got it but there has been no resolution to that either!! Getting sick of AT&T thinking of switching we have been a customer since 1994! 

Message 15 of 20
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