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Does anybody know what they're doing!!

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Contributor

Does anybody know what they're doing!!

The customer service provided by DirecTV and AT&T is horrendous!!  It took 8 phone calls to them, including a supervisor and the situation still has not been resolved.  I am being billed for a service that I'm not getting.  I even received a "Service Summary"  from AT&T which informed me of what the next bill would be and what the subsequent bill amounts will be. When I received my February bill, guess what,  it wasn't the amount that I had been told.  They are still charging me for a service that I'm not getting.   Does anybody communicate with each other?    Apparently, correct billing, customer satisfaction and good business are just not part of your operating procedures!!   

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Message 1 of 5
Administrator

Re: Does anybody know what they're doing!!

Hello, @terryterry1,

 

We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

 

Tim, AT&T Community Specialist 


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Does anybody know what they're doing!!

Not showing the envelope icon. How can I reply with the info you need.
Message 3 of 5
Administrator

Re: Does anybody know what they're doing!!

@terryterry1,

The envelope is in the top right corner of the page. Let us know what service(s) you have with us, so we can properly assist you with your billing situation.

Greg, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Does anybody know what they're doing!!

Thanks. I replied as requested

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