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Posted Aug 23, 2013
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Wireless receiver loses connection to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

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Sep 9, 2014 11:16:53 AM
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Community Support
Edited by ATTU-verseCare on Sep 24, 2014 at 7:12:12 AM

­

 

HOW TO TROUBLESHOOT YOUR WIRELESS RECEIVER

 

Many common AT&T U-verse Wireless TV Receiver problems can be solved by checking the following:

 

Check your Connections

 

Ensure all cables and cords are connected properly and securely. Test with a different Ethernet cable if having connection problems.

 

  1. Connecting the Wireless Access Point
  2. Connecting the Wireless Receiver

Check power/signal strength and reboot

 

  1. Confirm you have power. If you have power and the TV Receiver is turned on, the Power button on the front of the receiver will have a green light surrounding it. If you do not have power, move the TV Receiver to a working electrical outlet.
  2. If no lights are on, ensure that the TV Receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing and holding the POWER button on the receiver for 10 seconds.
  3. Power cycle the Wireless Access Point (WAP) by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Wait two minutes for the Wireless Receiver to start up.
  4. There should be at least 3 wireless bars on your Wireless Receiver to maintain a good signal. Move the receiver closer to the WAP or vice-versa (to determine if the problem is a distance issue).

 

Check for Interference

 

  1. Make sure there are no devices around the Wireless Access Point or Wireless Receiver that can cause interference, such as cordless phones, baby monitors, etc...
  2. Make sure the Wireless Access Point and Wireless Receiver are not in an enclosed area.

 

Disconnect the DVR

 

  1. All the receivers in the house have to pair with the DVR through for DVR content. If the DVR is having issues, it will cause issues to the other receivers.
  2. Unplug the DVR and keep it disconnected. Reboot the U-verse Gateway and Wireless Receiver.
  3. If the issues clear up, try connecting the DVR back to see if rebooting the DVR helped resolve the issue. 

 

If you see a Red Antenna on TV Screen

 

  1. Disconnect your Wireless TV Receiver from the original location and reconnect the power cord at a location closer to the Wireless Access Point (WAP) 
  2. Wait one minute for the receiver software to load.
  3. Press the OK button on the front of the Wireless TV Receiver and press the WPS button on the WAP.
  4. Wait two minutes for the receiver and WAP to pair.
  5. After two minutes, the Link light on the front of the Wireless TV Receiver should be solid green.
  6. Following a successful pairing, unplug the Wireless TV Receiver and reconnect it at the desired location.

 

 

If the previous steps have been exhausted and the TV receiver continues to malfunction please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

 

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Wireless receiver loses connection to access point

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Aug 23, 2013 12:43:52 PM
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ACE - Master

I located this on another forum:

"The issue was with the Cisco WAP.  ATT came out and replaced it with a new next generation Motorola WAP.  I have had no connection issues in the last 2 weeks.  The new WAP does not use the 5GHz band that the Cisco WAP used.  My SSIDer tool can't see the new frequency band, but I suspect that this new band has much less interference."

Do you by chance have a Cisco WAP?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I located this on another forum:

"The issue was with the Cisco WAP.  ATT came out and replaced it with a new next generation Motorola WAP.  I have had no connection issues in the last 2 weeks.  The new WAP does not use the 5GHz band that the Cisco WAP used.  My SSIDer tool can't see the new frequency band, but I suspect that this new band has much less interference."

Do you by chance have a Cisco WAP?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 23, 2013 2:23:42 PM
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Teacher

I do indeed.  Guess it's time for another hour or more on the phone with tech support to get it replaced.

I do indeed.  Guess it's time for another hour or more on the phone with tech support to get it replaced.

Re: Wireless receiver loses connection to access point

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Aug 23, 2013 2:26:05 PM
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ACE - Master

Hang tight and one of the community managers will be along and can assist you further.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Hang tight and one of the community managers will be along and can assist you further.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Wireless receiver loses connection to access point

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Aug 23, 2013 2:47:20 PM
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Hi lwoxen,

We apologize about the inconveniences, but I would be glad to assist. One thing worth trying is changing the wireless channel on the Cisco WAP.

To do this, just login to your U-verse gateway by going to http://192.168.1.254. From there you should see a list of all the devices connected, and you just want to choose the details on the Cisco AP. It should give you an IP Address. From there, type that IP address into your browser. It should ask you for a user name and password:

User: ATTadmin

Pass: 401!VEN

From there go to the wireless options and change the Control Channel option to one of the 4 channels. I would suggest trying 36.

Let us know if that works. Also, I will be sending you a private message, so if you do have any further problems, you have a direct point of contact.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi lwoxen,

We apologize about the inconveniences, but I would be glad to assist. One thing worth trying is changing the wireless channel on the Cisco WAP.

To do this, just login to your U-verse gateway by going to http://192.168.1.254. From there you should see a list of all the devices connected, and you just want to choose the details on the Cisco AP. It should give you an IP Address. From there, type that IP address into your browser. It should ask you for a user name and password:

User: ATTadmin

Pass: 401!VEN

From there go to the wireless options and change the Control Channel option to one of the 4 channels. I would suggest trying 36.

Let us know if that works. Also, I will be sending you a private message, so if you do have any further problems, you have a direct point of contact.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Aug 26, 2013 8:33:56 AM
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Employee

Hello lwoxen , I was working on your issue with david_t and have sent you a private message as well. We are shipping you a Wireless Access Point. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello lwoxen , I was working on your issue with david_t and have sent you a private message as well. We are shipping you a Wireless Access Point. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Sep 11, 2013 8:08:44 AM
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Teacher

Just a quick update.  We have had no further dropped sessions since replacing the Cisco WAP.  Thanks again for all the help!

Just a quick update.  We have had no further dropped sessions since replacing the Cisco WAP.  Thanks again for all the help!

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Sep 11, 2013 8:11:26 AM
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Employee

Excellent! Thank You for the update. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Excellent! Thank You for the update. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 19, 2013 10:30:45 AM
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Tutor

I would really like to know how to fix this problem.  I did as ya'll suggested and changed the channel to 36 but my wireless receivers still drop the connection all the time.  It's pretty bad when you are having a lot of people over to watch a football game and every 10 minutes the wireless receiver drops the signal.  Can I get a new Motorola WAP too to see if that helps?  I can install it myself if I can get it shipped.

I would really like to know how to fix this problem.  I did as ya'll suggested and changed the channel to 36 but my wireless receivers still drop the connection all the time.  It's pretty bad when you are having a lot of people over to watch a football game and every 10 minutes the wireless receiver drops the signal.  Can I get a new Motorola WAP too to see if that helps?  I can install it myself if I can get it shipped.

Re: Wireless receiver loses connection to access point

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Oct 20, 2013 7:50:00 AM
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I have the same issue, all my wirelless receivers (2) keep losing connections. I have the Cisco AP. I read through all these forums and tried everything suggested and I still keep losing the signal, especially when watching recorded shows on the DVR. When I got the uverse a few months back I wanted everything hard wired because I did not believe this would work.  My installer told me he was giving me the wireless at no charge because it would be to hard to wire my house, pretty sure he didn't want to go in the attic during the summer.

 

Also, I have already had to up my internet plan to a faster speed (cannot tell a difference) which just wiped out my savings over timewarner and the internet is still much slower than TW.  I have yet to be able to watch a whole show on the uverse app on my ipad with out losing a network connection.

 

What to do now? Go buy a spool of wire and wire the house myself?  Take the loss and go back to TW?  

 

Sorry for for the rant.

 

 

I have the same issue, all my wirelless receivers (2) keep losing connections. I have the Cisco AP. I read through all these forums and tried everything suggested and I still keep losing the signal, especially when watching recorded shows on the DVR. When I got the uverse a few months back I wanted everything hard wired because I did not believe this would work.  My installer told me he was giving me the wireless at no charge because it would be to hard to wire my house, pretty sure he didn't want to go in the attic during the summer.

 

Also, I have already had to up my internet plan to a faster speed (cannot tell a difference) which just wiped out my savings over timewarner and the internet is still much slower than TW.  I have yet to be able to watch a whole show on the uverse app on my ipad with out losing a network connection.

 

What to do now? Go buy a spool of wire and wire the house myself?  Take the loss and go back to TW?  

 

Sorry for for the rant.

 

 

Re: Wireless receiver loses connection to access point

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Oct 20, 2013 12:30:06 PM
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Employee

Hello cindyh5161,

 

I'm sorry you are experiencing the same issue with your Wireless Access Point for your receiver. I can help you determine if it needs to be replaced. I have sent you a private message to gather specific details and assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello cindyh5161,

 

I'm sorry you are experiencing the same issue with your Wireless Access Point for your receiver. I can help you determine if it needs to be replaced. I have sent you a private message to gather specific details and assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Oct 20, 2013 12:35:39 PM
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Employee

Hello Jarange,

 

I can also help you resolve the issues you are experiencing. I apologize about your service interruptions and would need to do further testing to identify what is causing the wireless interference in your home. It is possible you have a defective WAP for your receivers but if the wireless interruptions are also noticed when connected to your iPad I would like to find if there is another source for these interruptions. I have also sent you a private message to assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello Jarange,

 

I can also help you resolve the issues you are experiencing. I apologize about your service interruptions and would need to do further testing to identify what is causing the wireless interference in your home. It is possible you have a defective WAP for your receivers but if the wireless interruptions are also noticed when connected to your iPad I would like to find if there is another source for these interruptions. I have also sent you a private message to assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Oct 28, 2013 7:16:08 PM
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Contributor

Hello. I am having this exact problem.  Both of my wireless receivers lose the Cisco WAP signal.  The WAP is about 20 feet from the main TV box

 

After spending an hour on the phone with the AT&T rep and going through the endless checklist of posible causes, AT&T finally sent a tech out to our house (which I had to take off work to meet).  The tech was befuddled and finally replaced the WAP with another Cisco WAP.  The problem continues to this day, and it's driving my family crazy.  Since finding this discussion chain, I tried changing the control channel.  Unfortunately, this hasn't fixed the problem.

 

Please help. 

Hello. I am having this exact problem.  Both of my wireless receivers lose the Cisco WAP signal.  The WAP is about 20 feet from the main TV box

 

After spending an hour on the phone with the AT&T rep and going through the endless checklist of posible causes, AT&T finally sent a tech out to our house (which I had to take off work to meet).  The tech was befuddled and finally replaced the WAP with another Cisco WAP.  The problem continues to this day, and it's driving my family crazy.  Since finding this discussion chain, I tried changing the control channel.  Unfortunately, this hasn't fixed the problem.

 

Please help. 

Re: Wireless receiver loses connection to access point

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Oct 29, 2013 6:50:08 AM
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Employee

Hello admiral1869,

I'm sorry you are having issues with your Wireless Receivers. I don't know your specific setup but it seems like the WAP may need to be relocated. Usually a Standard Ethernet cable is used to connect the WAP to the Residential Gateway which leaves the device in close proximity to other electronic components that could be causing major interference on the WAP. By using a longer Ethernet cable and getting the WAP further away from these possible interferers, it may improve the connection between the Wireless Receivers and the WAP. I have sent you a private message for further testing and help you resolve this.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello admiral1869,

I'm sorry you are having issues with your Wireless Receivers. I don't know your specific setup but it seems like the WAP may need to be relocated. Usually a Standard Ethernet cable is used to connect the WAP to the Residential Gateway which leaves the device in close proximity to other electronic components that could be causing major interference on the WAP. By using a longer Ethernet cable and getting the WAP further away from these possible interferers, it may improve the connection between the Wireless Receivers and the WAP. I have sent you a private message for further testing and help you resolve this.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Oct 30, 2013 4:50:58 PM
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Tutor

I am still waiting for my new Motorola WAP.  I replied to the e-mail that you sent ot me but I still have had no response and AT&T does not show an order for this. Please reply as quickly as possible because I am still having the problems.

I am still waiting for my new Motorola WAP.  I replied to the e-mail that you sent ot me but I still have had no response and AT&T does not show an order for this. Please reply as quickly as possible because I am still having the problems.

Re: Wireless receiver loses connection to access point

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Oct 30, 2013 5:04:56 PM
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Community Support

Hi cindyh5161,

 

I am so sorry for all the inconveniences. If you replied to the e-mail through your e-mail account, unfortunately, that does not send a return message. In order to reply back, you must login to your account at forums.att.com and reply back to the private message. I greatly apologize for everything once again, and if you have replied back by private message, please disregard my comment.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi cindyh5161,

 

I am so sorry for all the inconveniences. If you replied to the e-mail through your e-mail account, unfortunately, that does not send a return message. In order to reply back, you must login to your account at forums.att.com and reply back to the private message. I greatly apologize for everything once again, and if you have replied back by private message, please disregard my comment.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Oct 31, 2013 5:37:27 AM
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Employee

 

Thank you for providing the requested information cindyh5161,

 

I'm sorry if you experienced difficulties communicating with me. I received your message yesterday and have submitted an order to send you a WAP.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

 

Thank you for providing the requested information cindyh5161,

 

I'm sorry if you experienced difficulties communicating with me. I received your message yesterday and have submitted an order to send you a WAP.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Nov 2, 2013 7:57:02 AM
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Contributor

I am having a similar problem, except my CISCO WAP keeps losing network connectivity.  It shows the power sysmbol, the wireless symbol, but the computer looking symbol on it (network) keeps going out.  I was able to resetablish connectivity by un plugging and re-plugging the network cable, or disconnecting and reconnecting the power, but now neither allow it to connect to the main 2 wire router.  It is a direct connection with no switches , etc between the two.

 

Open to suggestions.

I am having a similar problem, except my CISCO WAP keeps losing network connectivity.  It shows the power sysmbol, the wireless symbol, but the computer looking symbol on it (network) keeps going out.  I was able to resetablish connectivity by un plugging and re-plugging the network cable, or disconnecting and reconnecting the power, but now neither allow it to connect to the main 2 wire router.  It is a direct connection with no switches , etc between the two.

 

Open to suggestions.

Re: Wireless receiver loses connection to access point

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Nov 4, 2013 10:47:23 AM
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Voyager

I'm having a similar issue but with the newer Motorola WAP, which has already been replaced once.  I have 2 wireless receivers and both will lose connectivity to the WAP.  One of the receivers is less than 20 feet away from the WAP.

 

I have an ethernet connection to a local switch, that the WAP plugs into.  Nothing else on the switch has any issues at all.  they symptom is that the wireless receivers will work fine for days or weeks and then suddenly, the wireless strength indicator is blank!  Sometimes I have to reboot and re-pair the devices multiple times before the receivers will connect.

 

Please don't tell me that the WAP has to connect direct to the gateway.  That's not a realistic solution in a multi-floor home with quite a few (more than 20) network connected devices.

 

Thanks,

I'm having a similar issue but with the newer Motorola WAP, which has already been replaced once.  I have 2 wireless receivers and both will lose connectivity to the WAP.  One of the receivers is less than 20 feet away from the WAP.

 

I have an ethernet connection to a local switch, that the WAP plugs into.  Nothing else on the switch has any issues at all.  they symptom is that the wireless receivers will work fine for days or weeks and then suddenly, the wireless strength indicator is blank!  Sometimes I have to reboot and re-pair the devices multiple times before the receivers will connect.

 

Please don't tell me that the WAP has to connect direct to the gateway.  That's not a realistic solution in a multi-floor home with quite a few (more than 20) network connected devices.

 

Thanks,

Re: Wireless receiver loses connection to access point

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Nov 5, 2013 2:08:32 PM
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Community Support

Hi gkluzak,

 

I greatly apologize about the issues you are having with your wireless receivers. One thing worth trying is unplugging the power on the WAP and the U-verse router. Plug the power back into the U-verse router first, and then plug the power into the Cisco WAP after the U-verse router comes up. After that, hopefully that sorts out everything, and everything will continue to route as normal.

 

Let us know how it goes, and if you have any further issues, I will be glad to assist.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi gkluzak,

 

I greatly apologize about the issues you are having with your wireless receivers. One thing worth trying is unplugging the power on the WAP and the U-verse router. Plug the power back into the U-verse router first, and then plug the power into the Cisco WAP after the U-verse router comes up. After that, hopefully that sorts out everything, and everything will continue to route as normal.

 

Let us know how it goes, and if you have any further issues, I will be glad to assist.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Nov 5, 2013 2:14:56 PM
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Community Support

Hi Groovy55,

 

I am sorry you are having intermittent issues with your wireless receiver as well. We always prefer a direct connection to our U-verse router due to the Quality of Service control it offers. With TV packets vs Internet packets, if the TV packets come in delayed, you will notice an immediate difference, while an internet packet, you may or may not notice a delay in load time. Our router ensures that TV packets get top priority.

The wireless receiver may not be the best option for you, and we may need to go with the alternate wired receivers. I will be sending you a private message to discuss this further.

 

Thank you,

David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi Groovy55,

 

I am sorry you are having intermittent issues with your wireless receiver as well. We always prefer a direct connection to our U-verse router due to the Quality of Service control it offers. With TV packets vs Internet packets, if the TV packets come in delayed, you will notice an immediate difference, while an internet packet, you may or may not notice a delay in load time. Our router ensures that TV packets get top priority.

The wireless receiver may not be the best option for you, and we may need to go with the alternate wired receivers. I will be sending you a private message to discuss this further.

 

Thank you,

David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Nov 12, 2013 11:39:15 AM
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I would love to have some help with this as well. I have called in but they tell me that I need to call and have them run some tests and if a tech needs to come out, it's going to cost me $130!  I have 5 boxes in my house, 2 of them are wireless. I never have any issues with the ones that are not wireless, but I would say that each of the wireless boxes loses connection at least once a day-what a pain.  Of course, we opted for the living room and my girls' room for the wirelss, so we are miserable.  I would be fine just swapping them out for non-wireless, or having this issue fixed, either way.

I would love to have some help with this as well. I have called in but they tell me that I need to call and have them run some tests and if a tech needs to come out, it's going to cost me $130!  I have 5 boxes in my house, 2 of them are wireless. I never have any issues with the ones that are not wireless, but I would say that each of the wireless boxes loses connection at least once a day-what a pain.  Of course, we opted for the living room and my girls' room for the wirelss, so we are miserable.  I would be fine just swapping them out for non-wireless, or having this issue fixed, either way.

Re: Wireless receiver loses connection to access point

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Nov 12, 2013 11:52:10 AM
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Hi jendwheeler,

 

I am so sorry about the issues you are having with your wireless receivers, but I would be glad to help. I will be sending you a private message to gather more information and discuss this issue more in detail.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi jendwheeler,

 

I am so sorry about the issues you are having with your wireless receivers, but I would be glad to help. I will be sending you a private message to gather more information and discuss this issue more in detail.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Nov 12, 2013 3:32:46 PM
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Just tell them to send you a new Motorola WAP.  I have had mine for 2 weeks and haven't had any problems since I got it and hooked it up.

Just tell them to send you a new Motorola WAP.  I have had mine for 2 weeks and haven't had any problems since I got it and hooked it up.

Re: Wireless receiver loses connection to access point

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Nov 19, 2013 9:16:26 AM
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Do you think the Motorola WAP would be an option? I would be willing to try that.

Do you think the Motorola WAP would be an option? I would be willing to try that.

Re: Wireless receiver loses connection to access point

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Nov 19, 2013 9:44:58 AM
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Hi jendwheeler,

 

That is definitely something worth trying. I will send you a private message to get your account information, so we can set this up.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi jendwheeler,

 

That is definitely something worth trying. I will send you a private message to get your account information, so we can set this up.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Wireless receiver loses connection to access point

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Nov 19, 2013 11:23:22 AM
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Edited by DavidCS on Nov 19, 2013 at 11:28:22 AM

(removed for security reasons)

(removed for security reasons)

Re: Wireless receiver loses connection to access point

[ Edited ]
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Nov 26, 2013 10:30:16 AM
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Seems to be a common problem; however, very aggravating. I have two wireless receivers that lose connection almost nightly. A technician was at my home a while back and talked me into them. They have been a nightmare. I usually cannot re-establish a connection for hours. I was on the phone with tech support not getting anywhere, so I hung up in frustration. can someone help?

Seems to be a common problem; however, very aggravating. I have two wireless receivers that lose connection almost nightly. A technician was at my home a while back and talked me into them. They have been a nightmare. I usually cannot re-establish a connection for hours. I was on the phone with tech support not getting anywhere, so I hung up in frustration. can someone help?

Re: Wireless receiver loses connection to access point

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Nov 26, 2013 10:36:19 AM
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ACE - Expert
mpd3253 - If you cannot direct wire the STBs how close can you get?? You need to find abetter location for the WAP by trial and error. Here is a good source for cat5 cable - monoprice.com
mpd3253 - If you cannot direct wire the STBs how close can you get?? You need to find abetter location for the WAP by trial and error. Here is a good source for cat5 cable - monoprice.com
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Wireless receiver loses connection to access point

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Nov 26, 2013 10:41:47 AM
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Not sure what a STB is. The WAP is downstairs in my living room beside the modem. The two wireless receivers are in two upstairs bedrooms. Those rooms previously had wired receivers.

Not sure what a STB is. The WAP is downstairs in my living room beside the modem. The two wireless receivers are in two upstairs bedrooms. Those rooms previously had wired receivers.

Re: Wireless receiver loses connection to access point

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