Why is my profile 3HD 1SD and how do I upgrade it?

Hi @samcollier21,

I am sorry about the issues you are having with your HD stream, but I will be happy to look into that for you. I will be sending you a private message, so be on the lookout for it.

-David T

The Max Plus has a 25/2 Profile. Assuming 1 HD Stream is 6Mbps, then 6x3 is 18Mbps. 1SD stream is 2 Mbps. If you had one more HD stream, your internet when all HD streams are in use would be 1Mbps. So you have to upgrade your speed to get a higher profile.

Ok so basically it has nothing to do with the uverse (TV) but everything to do with internet. Weird. What if I only had cable and NOT internet? I wouldn't be able to record anything in HD?

It's related to how far you are from te VRAD. If you just had TV, you would get the profile for the highest speed available at your address. So if you had Max Turbo or Power available, you would get 4HD streams. If you upgraded your speed, you would have 4HD

Thank you for the information! I am working with David to fix the issue right now!

Thanks for your help!

Good! I'm sure David will fix the issue for you. He's helped me tremendously over the past year I've had U-verse

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@my thoughts wrote:
Not the internet but your distance from local source...
For FTTN (95%) users distance is key, less than 2200 feet with good lines can have 32M profile 4HD streams and up to 24M internet. When your distance is greater (2200-3000) the profile to provide stable service is lowered to 25M 3hd/1sd tv and best internet is 18M... for those over 3000 feet given a bonded install to provide 25M profile if a bonded profile is not available then given a 19M profile 2hd/2sd with best internet 12M.

So your distance from vrad determines profile which determines best internet speeds and hd availability.
Sometimes there may be a mistake in provisioning, which if corrected allows for more that is why David iz requesting your info... too see if on correct profile.

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So if I downgraded my internet speed from Power to Max Plus, what would my profile be? 3HD or 4HD