Contributor
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3 Messages
Same break-up with a twist
Because of the way the addition to our house was put in, I hve a cable hook-up in the bedroom but UVerse for the den. No problem at all in the bedroom but the pic in the den constantly breaks up. I have gone through resets several times but no fix. Can you help me?
RBD
RBD
ATTHelp
Community Support
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231.3K Messages
8 years ago
Hi @arbydee,
Sorry to read of the trouble you are having. We recommend checking all the connections to the box and to the modem to make sure they are secure. There are some items in this article that may help as well.
-ATTU-verseCare
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arbydee
Contributor
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3 Messages
8 years ago
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hi @arbydee,
We have an app for that and it is pretty cool! We recommend downloading our myATT app from the app store or texting myATT to 8758 to receive a link to download it. It allows you to troubleshoot in the palm of your hand and even setup a technician appointment. It is much faster than calling in.
-ATTU-verseCare
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arbydee
Contributor
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3 Messages
8 years ago
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hi,
We sent a private message to gather more information. We look forward to hearing back from you.
-ATTU-verseCare
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