mack_p's profile

Mentor

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16 Messages

Tuesday, January 15th, 2013 3:49 PM

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My AT&T U-verse TV has a red x

My tv has a red X on the screen. Help!

Community Support

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6.7K Messages

10 years ago

You're Welcome. I have sent a private message to you. When replying back to it, make sure you reply back in the forum and not through your E-mail client.

 

I look forward to hearing from you.

 

-David T

Contributor

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1 Message

10 years ago

I am also seeing this issue as of today, and have attempted the steps mentioned above multiple times.

 

I assume my box would need to be replaced? 

Expert

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20.4K Messages

10 years ago

@sok_922 Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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2 Messages

9 years ago

This happened for me after I tried to do a factory reset. An AT&T technician told me it means the box was refurbished and there's nothing to reset from so it errors out (seems weird, but that's what he said) and so now the box has to be replaced (they're sending out a replacement).

Scholar

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222 Messages

9 years ago

Red X can also mean the DVR hard drive crashed, and the unit must be replaced.

Tutor

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8 Messages

9 years ago

Same problem here:

My VIP1200 receiver had a red  X  on a black screen.

I tried all the reset methods in these community without a positive result.

They sent me a replacement box and I hooked it up. It kept saying:

att Uverse tv is not available at this time. Please try again later     "quit client"

Every time I used quit client  it would turn off and then it come back on it's own

with the same message. After several times it finally just came up with a red X like the other one and I still have no tv.

It has coax cable from the outside unit to the box. I checked all connections they are all good.

I still have Internet and phone OK but no TV.  I am wonder if the outside box is bad.

 

Tutor

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3 Messages

9 years ago

I recommend canceling your u-verse. So far their only solution has been to replace one box with another which crashes after about 3 weeks if I'm lucky. On my 7th box in 5 months. Worst product ever.

Former Employee

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1 Message

8 years ago

How long should it take for the gear and progress bar to appear?

Voyager

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1 Message

8 years ago

I'm having the same problem.

 

The main DVR seems to be working fine, as we've got picture on that TV

 

Problem is we aren't receiving signal to our other wireless receivers.   They are showing a red dot on the front of the recevier, and after multiple attempts of re-powering, re-booting, and even changing ports.......we are still getting a red x on our secondary TVs

 

We are not getting a signal to the wireless receivers.

 

Please help

Community Support

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6.7K Messages

8 years ago

Hi Wrigly70,

 

We received your message and look forward to working with you to fix this issue.

 

-ATTU-verseCare

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