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Posted Jan 15, 2013
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My tv has a red X on the screen

My tv has a red X on the screen. Help!

My tv has a red X on the screen. Help!

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Nov 2, 2015 1:18:06 PM
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Edited by ATTU-verseCare on Apr 25, 2016 at 11:27:42 AM

Slide2.JPG

 

If you are having issues with:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing
  • Or any of these error messages above, check out our steps below to resolve your U-verse TV service:

Slide3.JPG

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.
  • Another way this can be done is unplug the power cord from the wall outlet, then plug it back in after 10 seconds.

 

Slide4.JPG

 

We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.

 

Slide5.JPG

To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.
  2. Wait 10 seconds.
  3. Plug in the receiver and DVR.
  4. When three white dots appear on the screen, unplug the receiver/DVR again.
  5. Repeat this process two more times.
  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.

 

Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings

                                                                                                 

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
  3. If the gear on the TV screen appears, wait until completion.
  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

 

If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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My tv has a red X on the screen

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Jan 15, 2013 8:42:43 AM
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Edited by ATTU-verseCare on Feb 16, 2015 at 9:23:56 AM

For a more comprehensive list of error messages and other troubleshooting steps go to:


RESOLVING ERROR MESSAGES FOR U-VERSE TV

 

 

 

Troubleshooting Red X on screen:

 

A RED X on your TV screen caused by the U-verse receiver represents a boot failure, possible network issue, or hardware problem. It is recommended to check connections and attempt to power cycle the receiver by unplugging the power cord and plugging back in after 10 seconds.

 

If this is unsuccessful perform a disaster recovery by following the steps below. If this is a DVR, these steps will cause the receiver to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.

 

Hold down the down arrow key and OK key, press the Power key to powercycle the receiver.

  • Wait until a gear appears on the screen before releasing the down and OK keys.
  • A gear appears on the screen with a status bar at the bottom.
    • If the Disaster Recovery screen does not appear, repeat the disaster recovery process.
    • If the Disaster Recovery screen appears, wait until completion

 

 

 

 

SadathCS

ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

For a more comprehensive list of error messages and other troubleshooting steps go to:


RESOLVING ERROR MESSAGES FOR U-VERSE TV

 

 

 

Troubleshooting Red X on screen:

 

A RED X on your TV screen caused by the U-verse receiver represents a boot failure, possible network issue, or hardware problem. It is recommended to check connections and attempt to power cycle the receiver by unplugging the power cord and plugging back in after 10 seconds.

 

If this is unsuccessful perform a disaster recovery by following the steps below. If this is a DVR, these steps will cause the receiver to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.

 

Hold down the down arrow key and OK key, press the Power key to powercycle the receiver.

  • Wait until a gear appears on the screen before releasing the down and OK keys.
  • A gear appears on the screen with a status bar at the bottom.
    • If the Disaster Recovery screen does not appear, repeat the disaster recovery process.
    • If the Disaster Recovery screen appears, wait until completion

 

 

 

 

SadathCS

ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Jan 23, 2014 4:11:31 PM
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Hello mack_p,

 

I hope this information was helpful! I also recommend checking out our Troubleshoot & Resolve solutions to help you diagnose any future issues. Thank you for the opportunity to help you!

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello mack_p,

 

I hope this information was helpful! I also recommend checking out our Troubleshoot & Resolve solutions to help you diagnose any future issues. Thank you for the opportunity to help you!

SadathCS
ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Mar 12, 2014 5:27:42 PM
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I have gone through the hard reboot process and I get the gearand status bar on my screen but it never progresses the status bar at all. After 5-10 minutes iI just get the red x screen (no dots, just the x) I have tried using the ethernet cable directly from the wall as well as through my router and no go. What should I do now?
I have gone through the hard reboot process and I get the gearand status bar on my screen but it never progresses the status bar at all. After 5-10 minutes iI just get the red x screen (no dots, just the x) I have tried using the ethernet cable directly from the wall as well as through my router and no go. What should I do now?

Re: My tv has a red X on the screen

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Mar 12, 2014 6:01:12 PM
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Was this working before?
Red X with no dots is a connection problem. Possible problem(s) include
1) bad port on RG, try using different port.
2) bad house wiring
3) defective receiver port

Recommend placing receiver next to RG with a know good Ethernet cable and try again, if works can rule out port on RG, and receiver leaving a home wiring issue.
If wiring may try to resolve yourself or request a service call, billable $99 for in home wiring repair.

If normal connection is on coax, are other units on coax working? I
If this is only unit on coax, is the homehpna light on at RG when receiver connected? If not, factory reset the RG by depressing and holding the button on back of RG for at least 10 seconds. CAUTION this restore RG to default if have any custom setup will be lost.
Did you move the location of the unit?, new location may not be part of network.

Please post on findings, if narrow down to bad receiver will need to call or chat for replacement, either by direct ship or schedule tech appointment.
Was this working before?
Red X with no dots is a connection problem. Possible problem(s) include
1) bad port on RG, try using different port.
2) bad house wiring
3) defective receiver port

Recommend placing receiver next to RG with a know good Ethernet cable and try again, if works can rule out port on RG, and receiver leaving a home wiring issue.
If wiring may try to resolve yourself or request a service call, billable $99 for in home wiring repair.

If normal connection is on coax, are other units on coax working? I
If this is only unit on coax, is the homehpna light on at RG when receiver connected? If not, factory reset the RG by depressing and holding the button on back of RG for at least 10 seconds. CAUTION this restore RG to default if have any custom setup will be lost.
Did you move the location of the unit?, new location may not be part of network.

Please post on findings, if narrow down to bad receiver will need to call or chat for replacement, either by direct ship or schedule tech appointment.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Mar 12, 2014 7:33:22 PM
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It was working earlier today, we disconected and moved the system around then reconnected and double checked all connections and it still isnt working. My other two tv's work but this box will not. Wifi is also working so I know the house wiring works. Im gonna have a go with removing all wires and reconnecting tomorrow and if it doesnt work out ill have to calltech support iI suppose.

Thanks!
It was working earlier today, we disconected and moved the system around then reconnected and double checked all connections and it still isnt working. My other two tv's work but this box will not. Wifi is also working so I know the house wiring works. Im gonna have a go with removing all wires and reconnecting tomorrow and if it doesnt work out ill have to calltech support iI suppose.

Thanks!

Re: My tv has a red X on the screen

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Mar 12, 2014 7:44:01 PM
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Recommend moving the receiver to a known working location and try, swapping receivers.
If problem stays at location, wiring issue....if problem follows receiver bad STB.
Recommend moving the receiver to a known working location and try, swapping receivers.
If problem stays at location, wiring issue....if problem follows receiver bad STB.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Jun 27, 2014 11:25:45 AM
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I also had a red X on the screen, first with a 10 under it then with an 8. I tried the resetting instructions and now the power button just flashes. Any help?

I also had a red X on the screen, first with a 10 under it then with an 8. I tried the resetting instructions and now the power button just flashes. Any help?

Re: My tv has a red X on the screen

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Jun 27, 2014 12:22:08 PM
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Hi @protege01 ,

 

I apologize about the issues you are having with your U-verse receiver, but I will be glad to help. If after power cycling and resetting the receiver and still having the red X, there may be an issue with the receiver, and it might need to be replaced. I can help with that and will be sending you a private message, so we can assist you further.

 

Thank you,

David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @protege01 ,

 

I apologize about the issues you are having with your U-verse receiver, but I will be glad to help. If after power cycling and resetting the receiver and still having the red X, there may be an issue with the receiver, and it might need to be replaced. I can help with that and will be sending you a private message, so we can assist you further.

 

Thank you,

David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Aug 29, 2014 3:05:45 PM
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I am having the same issue although mine is a Red X and the #11.

I've done the DR and the X is still there.   Do I need to swap out receivers? This receiver is the main receiver that is connected to ethernet. We have no other wifi issues and our other receiver is working perfectly. 

 

I appreciate the help.

I am having the same issue although mine is a Red X and the #11.

I've done the DR and the X is still there.   Do I need to swap out receivers? This receiver is the main receiver that is connected to ethernet. We have no other wifi issues and our other receiver is working perfectly. 

 

I appreciate the help.

Re: My tv has a red X on the screen

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Aug 29, 2014 3:54:29 PM
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Hi @mrlucas ,

 

I apologize about the issues you are having with your DVR. It sounds like it may need to be replaced, because it is still having the same problem after a disaster recovery. We can definitely help with that, and I will be sending you a private message to help out.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @mrlucas ,

 

I apologize about the issues you are having with your DVR. It sounds like it may need to be replaced, because it is still having the same problem after a disaster recovery. We can definitely help with that, and I will be sending you a private message to help out.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Aug 29, 2014 4:01:24 PM
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Thanks for the quick response and help.

Thanks for the quick response and help.

Re: My tv has a red X on the screen

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Aug 29, 2014 4:11:17 PM
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You're Welcome. I have sent a private message to you. When replying back to it, make sure you reply back in the forum and not through your E-mail client.

 

I look forward to hearing from you.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

You're Welcome. I have sent a private message to you. When replying back to it, make sure you reply back in the forum and not through your E-mail client.

 

I look forward to hearing from you.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Aug 30, 2014 12:26:52 PM
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I am also seeing this issue as of today, and have attempted the steps mentioned above multiple times.

 

I assume my box would need to be replaced? 

I am also seeing this issue as of today, and have attempted the steps mentioned above multiple times.

 

I assume my box would need to be replaced? 

Re: My tv has a red X on the screen

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Aug 30, 2014 12:49:22 PM
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@sok_922 Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@sok_922 Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: My tv has a red X on the screen

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Jan 28, 2015 11:39:33 AM
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This happened for me after I tried to do a factory reset. An AT&T technician told me it means the box was refurbished and there's nothing to reset from so it errors out (seems weird, but that's what he said) and so now the box has to be replaced (they're sending out a replacement).

This happened for me after I tried to do a factory reset. An AT&T technician told me it means the box was refurbished and there's nothing to reset from so it errors out (seems weird, but that's what he said) and so now the box has to be replaced (they're sending out a replacement).

Re: My tv has a red X on the screen

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Jan 29, 2015 8:06:48 AM
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Red X can also mean the DVR hard drive crashed, and the unit must be replaced.

Red X can also mean the DVR hard drive crashed, and the unit must be replaced.

Re: My tv has a red X on the screen

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Mar 20, 2015 7:59:44 PM
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Same problem here:

My VIP1200 receiver had a red  X  on a black screen.

I tried all the reset methods in these community without a positive result.

They sent me a replacement box and I hooked it up. It kept saying:

att Uverse tv is not available at this time. Please try again later     "quit client"

Every time I used quit client  it would turn off and then it come back on it's own

with the same message. After several times it finally just came up with a red X like the other one and I still have no tv.

It has coax cable from the outside unit to the box. I checked all connections they are all good.

I still have Internet and phone OK but no TV.  I am wonder if the outside box is bad.

 

Same problem here:

My VIP1200 receiver had a red  X  on a black screen.

I tried all the reset methods in these community without a positive result.

They sent me a replacement box and I hooked it up. It kept saying:

att Uverse tv is not available at this time. Please try again later     "quit client"

Every time I used quit client  it would turn off and then it come back on it's own

with the same message. After several times it finally just came up with a red X like the other one and I still have no tv.

It has coax cable from the outside unit to the box. I checked all connections they are all good.

I still have Internet and phone OK but no TV.  I am wonder if the outside box is bad.

 

Re: My tv has a red X on the screen

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Apr 28, 2015 10:02:46 AM
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I recommend canceling your u-verse. So far their only solution has been to replace one box with another which crashes after about 3 weeks if I'm lucky. On my 7th box in 5 months. Worst product ever.
I recommend canceling your u-verse. So far their only solution has been to replace one box with another which crashes after about 3 weeks if I'm lucky. On my 7th box in 5 months. Worst product ever.

Re: My tv has a red X on the screen

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Nov 2, 2015 1:18:06 PM
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Community Support
Edited by ATTU-verseCare on Apr 25, 2016 at 11:27:42 AM

Slide2.JPG

 

If you are having issues with:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing
  • Or any of these error messages above, check out our steps below to resolve your U-verse TV service:

Slide3.JPG

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.
  • Another way this can be done is unplug the power cord from the wall outlet, then plug it back in after 10 seconds.

 

Slide4.JPG

 

We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.

 

Slide5.JPG

To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.
  2. Wait 10 seconds.
  3. Plug in the receiver and DVR.
  4. When three white dots appear on the screen, unplug the receiver/DVR again.
  5. Repeat this process two more times.
  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.

 

Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings

                                                                                                 

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
  3. If the gear on the TV screen appears, wait until completion.
  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

 

If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Slide2.JPG

 

If you are having issues with:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing
  • Or any of these error messages above, check out our steps below to resolve your U-verse TV service:

Slide3.JPG

Rebooting the receiver is the quickest way to resolve most service issues:

  • Press and hold the power button(located on the left side of the receiver) for 10 seconds.
  • Another way this can be done is unplug the power cord from the wall outlet, then plug it back in after 10 seconds.

 

Slide4.JPG

 

We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

  • Receiver resets
  • Loss of recordings
  • Pixilation
  • Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.

 

Slide5.JPG

To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:

  1. Unplug the receiver or DVR power cord from the wall or back of the box.
  2. Wait 10 seconds.
  3. Plug in the receiver and DVR.
  4. When three white dots appear on the screen, unplug the receiver/DVR again.
  5. Repeat this process two more times.
  6. Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.

 

Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings

                                                                                                 

  1. Using the above image as guidance, hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.
  2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.
  3. If the gear on the TV screen appears, wait until completion.
  4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

 

If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Nov 8, 2015 7:26:57 AM
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Employee

How long should it take for the gear and progress bar to appear?

How long should it take for the gear and progress bar to appear?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Jan 24, 2016 9:13:11 AM
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I'm having the same problem.

 

The main DVR seems to be working fine, as we've got picture on that TV

 

Problem is we aren't receiving signal to our other wireless receivers.   They are showing a red dot on the front of the recevier, and after multiple attempts of re-powering, re-booting, and even changing ports.......we are still getting a red x on our secondary TVs

 

We are not getting a signal to the wireless receivers.

 

Please help

I'm having the same problem.

 

The main DVR seems to be working fine, as we've got picture on that TV

 

Problem is we aren't receiving signal to our other wireless receivers.   They are showing a red dot on the front of the recevier, and after multiple attempts of re-powering, re-booting, and even changing ports.......we are still getting a red x on our secondary TVs

 

We are not getting a signal to the wireless receivers.

 

Please help

Re: My tv has a red X on the screen

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Jan 26, 2016 12:23:59 PM
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Community Support

Hi Wrigly70,

 

We received your message and look forward to working with you to fix this issue.

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi Wrigly70,

 

We received your message and look forward to working with you to fix this issue.

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Feb 22, 2016 8:11:49 PM
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I tried all the troubleshooting options and still no success. Replaced all cables and have restarted several times. Service works for a few minutes and then starts all over again.
I tried all the troubleshooting options and still no success. Replaced all cables and have restarted several times. Service works for a few minutes and then starts all over again.

Re: My tv has a red X on the screen

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Feb 23, 2016 11:44:14 AM
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Hello @Dak004


We are sorry for your inconvenience. We will be glad to help. Please send us a message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hello @Dak004


We are sorry for your inconvenience. We will be glad to help. Please send us a message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My tv has a red X on the screen

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Mar 17, 2016 8:43:54 PM
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Edited by Phil-101 on Mar 17, 2016 at 9:00:03 PM

Help

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Help

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Re: My tv has a red X on the screen

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Jun 6, 2016 5:38:35 PM
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Got it!! Thanks 

Got it!! Thanks 

Re: My tv has a red X on the screen

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