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Posted Sep 8, 2013
7:53:09 AM
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Increase to 0SD/4HD

Currently my profile is set to 1SD/3HD.  How can I tell if I can increase to 0SD/4HD

Currently my profile is set to 1SD/3HD.  How can I tell if I can increase to 0SD/4HD

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Sep 8, 2013 4:44:49 PM
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Hello jennhrobinson, another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service)

To support a 32/5 profile, maximum distance from the VRAD  is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services being degraded. I have sent you a private message to discuss some options and further assist you.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Increase to 0SD/4HD

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Sep 8, 2013 8:13:06 AM
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ACE - Master

You will need to log in to your AT&T router and see what your Max User Rate is.  To log in go to 192.168.1.254 and then click on Broadband.  Scroll down until you see this:

DSL Details

Modem TypeBuilt in modem - VDSL
Connection Type
DSL Line RJ-11
DownUp
User Rate32200 kbs4792 kbs
Max User Rate46571 kbsNot Available
Noise Margin17.0 dBNot Available
Attenuation15.5 dBNot Available
Output Power14.3 dBm                               -9.5 dBm

You can see in mine above its 46571kbs and my user rate is 32200/4792.  I have the 0/4HD profile.

Post back with your Max user rate and we can see if you can get the correct profile for 0/4HD

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

You will need to log in to your AT&T router and see what your Max User Rate is.  To log in go to 192.168.1.254 and then click on Broadband.  Scroll down until you see this:

DSL Details

Modem TypeBuilt in modem - VDSL
Connection Type
DSL Line RJ-11
DownUp
User Rate32200 kbs4792 kbs
Max User Rate46571 kbsNot Available
Noise Margin17.0 dBNot Available
Attenuation15.5 dBNot Available
Output Power14.3 dBm                               -9.5 dBm

You can see in mine above its 46571kbs and my user rate is 32200/4792.  I have the 0/4HD profile.

Post back with your Max user rate and we can see if you can get the correct profile for 0/4HD

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 8, 2013 2:20:33 PM
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Thanks for the info... This is where I am at:

DSL LineRJ-11
DownUp
User Rate25200 kbs2046 kbs
Max User Rate44288 kbs10341 kbs
Noise Margin14.0 dB24.9 dB
Attenuation21.7 dB18.9 dB
Output Power13.6 dBm8.6 dBm

Thanks for the info... This is where I am at:

DSL LineRJ-11
DownUp
User Rate25200 kbs2046 kbs
Max User Rate44288 kbs10341 kbs
Noise Margin14.0 dB24.9 dB
Attenuation21.7 dB18.9 dB
Output Power13.6 dBm8.6 dBm

Re: Increase to 0SD/4HD

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Sep 8, 2013 2:40:10 PM
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ACE - Master

Yep your well within specs to be changed to the 32/5 profile.  One of the community managers will be along to assist in getting you upgraded.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Yep your well within specs to be changed to the 32/5 profile.  One of the community managers will be along to assist in getting you upgraded.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to  0SD/4HD

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Sep 8, 2013 4:44:49 PM
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Hello jennhrobinson, another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service)

To support a 32/5 profile, maximum distance from the VRAD  is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services being degraded. I have sent you a private message to discuss some options and further assist you.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello jennhrobinson, another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service)

To support a 32/5 profile, maximum distance from the VRAD  is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services being degraded. I have sent you a private message to discuss some options and further assist you.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Increase to 0SD/4HD

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Sep 25, 2013 8:24:55 AM
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A better question to ask is when the heck am I going to be getting 6 or more streams.  I heard a lot of talk about that it was supposed to be coming this summer.  This summer is over - never happened.  In my neighborhood, U-Verse service is no longer competitive with the other providers.  They all offer more than 4 streams now, DirecTV, Dish, Comcast & Wow.  What happened.

A better question to ask is when the heck am I going to be getting 6 or more streams.  I heard a lot of talk about that it was supposed to be coming this summer.  This summer is over - never happened.  In my neighborhood, U-Verse service is no longer competitive with the other providers.  They all offer more than 4 streams now, DirecTV, Dish, Comcast & Wow.  What happened.

Re: Increase to 0SD/4HD

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Sep 26, 2013 8:24:15 AM
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ACE - Master
Edited by dhascall on Sep 26, 2013 at 8:25:11 AM

tgoodhue225 wrote:

A better question to ask is when the heck am I going to be getting 6 or more streams.  I heard a lot of talk about that it was supposed to be coming this summer.  This summer is over - never happened.  In my neighborhood, U-Verse service is no longer competitive with the other providers.  They all offer more than 4 streams now, DirecTV, Dish, Comcast & Wow.  What happened.


I've been hearing that too.  Doesn't sound like anytime soon.  Daughter (who lives down the street) was installed this spring and the installer said "late summer" for 7 streams.  Cough. 

 

Others have seemed to catch up to the once unsurmountable technology edge that UV had.  I think that I have the max rate for the switch to 0SD/4HD but the VRAD distance is over 2500', AFAIK.


tgoodhue225 wrote:

A better question to ask is when the heck am I going to be getting 6 or more streams.  I heard a lot of talk about that it was supposed to be coming this summer.  This summer is over - never happened.  In my neighborhood, U-Verse service is no longer competitive with the other providers.  They all offer more than 4 streams now, DirecTV, Dish, Comcast & Wow.  What happened.


I've been hearing that too.  Doesn't sound like anytime soon.  Daughter (who lives down the street) was installed this spring and the installer said "late summer" for 7 streams.  Cough. 

 

Others have seemed to catch up to the once unsurmountable technology edge that UV had.  I think that I have the max rate for the switch to 0SD/4HD but the VRAD distance is over 2500', AFAIK.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 26, 2013 1:39:47 PM
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That sucks - get with it U-Verse, you are becoming a dinosaur.

 

That being said, my line has plenty of capacity left and I'm 1200' from the VRAD.   Where are my 7 streams? Smiley Mad

That sucks - get with it U-Verse, you are becoming a dinosaur.

 

That being said, my line has plenty of capacity left and I'm 1200' from the VRAD.   Where are my 7 streams? Smiley Mad

Re: Increase to 0SD/4HD

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Sep 28, 2013 11:09:22 PM
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ACE - Master

SadathCS wrote:

Hello jennhrobinson, another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service)

 

To support a 32/5 profile, maximum distance from the VRAD  is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services being degraded. I have sent you a private message to discuss some options and further assist you.


How do my stats look in terms of getting 0SD / 4 HD?  I'm still @ 1SD/3HD.

 

Down Up

Modem TypeBuilt in modem - VDSL
Connection Type 
 
DSL LineRJ-11
 
User Rate32328 kbs5040 kbs
Max User Rate46318 kbsNot Available
Noise Margin12.8 dBNot Available
Attenuation16.8 dBNot Available
Output Power14.3 dBm-7.4 dBm
 
ProtocolG.993.2_8d 
ChannelInterleaved 
DSLAM Vendor InformationCountry {65461} Vendor {CXSY} Specific {12291 }
Rate Cap32344 kbs 
Attenuation @ 300kHz8.6 dB 
Uncanceled Echo0.0 dBOk
VCXO Frequency Offset0.0 ppmOk
Final Receive Gain-1.0 dBOk
Excessive Impulse Noise0Ok

 


SadathCS wrote:

Hello jennhrobinson, another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service)

 

To support a 32/5 profile, maximum distance from the VRAD  is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services being degraded. I have sent you a private message to discuss some options and further assist you.


How do my stats look in terms of getting 0SD / 4 HD?  I'm still @ 1SD/3HD.

 

Down Up

Modem TypeBuilt in modem - VDSL
Connection Type 
 
DSL LineRJ-11
 
User Rate32328 kbs5040 kbs
Max User Rate46318 kbsNot Available
Noise Margin12.8 dBNot Available
Attenuation16.8 dBNot Available
Output Power14.3 dBm-7.4 dBm
 
ProtocolG.993.2_8d 
ChannelInterleaved 
DSLAM Vendor InformationCountry {65461} Vendor {CXSY} Specific {12291 }
Rate Cap32344 kbs 
Attenuation @ 300kHz8.6 dB 
Uncanceled Echo0.0 dBOk
VCXO Frequency Offset0.0 ppmOk
Final Receive Gain-1.0 dBOk
Excessive Impulse Noise0Ok

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 28, 2013 11:31:31 PM
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ACE - Expert

You are already on the 32/5 line profile.  Your WAN Profile is 1 SD/3 HD not 0 SD/ 4 HD?

You are already on the 32/5 line profile.  Your WAN Profile is 1 SD/3 HD not 0 SD/ 4 HD?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 30, 2013 8:39:15 AM
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ACE - Master
Edited by dhascall on Sep 30, 2013 at 8:40:56 AM

texasguy37 wrote:

You are already on the 32/5 line profile.  Your WAN Profile is 1 SD/3 HD not 0 SD/ 4 HD?


My WAN is 0 SD/4 HD but my Ingress is 1 SD / 3 HD, isn't the Ingress the one that is to have changed?


texasguy37 wrote:

You are already on the 32/5 line profile.  Your WAN Profile is 1 SD/3 HD not 0 SD/ 4 HD?


My WAN is 0 SD/4 HD but my Ingress is 1 SD / 3 HD, isn't the Ingress the one that is to have changed?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 30, 2013 9:00:25 AM
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ACE - Master

WAN and Ingress should both be 0SD/4HD.

WAN and Ingress should both be 0SD/4HD.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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Sep 30, 2013 3:13:40 PM
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ACE - Expert

dhascall wrote:

My WAN is 0 SD/4 HD but my Ingress is 1 SD / 3 HD, isn't the Ingress the one that is to have changed?


Only in markets where U-verse has released the 0 SD/4 HD Ingress Profile.  The only markets where I have seen it reported are the Dallas market and the Austin market.


dhascall wrote:

My WAN is 0 SD/4 HD but my Ingress is 1 SD / 3 HD, isn't the Ingress the one that is to have changed?


Only in markets where U-verse has released the 0 SD/4 HD Ingress Profile.  The only markets where I have seen it reported are the Dallas market and the Austin market.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Increase to 0SD/4HD

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