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Posted Jun 1, 2013
10:55:07 AM
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How do I turn off the captions?

I Can not turn off the captions even though its showing as being off

I Can not turn off the captions even though its showing as being off

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Jun 1, 2013 11:04:42 AM
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ACE - Expert

Have you gone here and made sure both digital and standard are off: menu>options>audio/language options>closed captioning.  If not make sure you Save the setting after turning it off.

If that's all done and still have captions, I'd do a hard reboot by unplug/plug in power after 30 seconds.  This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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How do I turn off the captions?

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Jun 1, 2013 11:04:42 AM
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ACE - Expert

Have you gone here and made sure both digital and standard are off: menu>options>audio/language options>closed captioning.  If not make sure you Save the setting after turning it off.

If that's all done and still have captions, I'd do a hard reboot by unplug/plug in power after 30 seconds.  This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

Chris

Have you gone here and made sure both digital and standard are off: menu>options>audio/language options>closed captioning.  If not make sure you Save the setting after turning it off.

If that's all done and still have captions, I'd do a hard reboot by unplug/plug in power after 30 seconds.  This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How do I turn off the captions?

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Jun 2, 2013 4:28:39 PM
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Hello diva2cute , that is an excellent suggestion posted by mibrnsurg . I have sent you a private message to assist you further in case you are still having trouble with your closed captioning and not being able to disable it. This will allow us to discuss specific equipment and account details.Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello diva2cute , that is an excellent suggestion posted by mibrnsurg . I have sent you a private message to assist you further in case you are still having trouble with your closed captioning and not being able to disable it. This will allow us to discuss specific equipment and account details.Smiley Happy

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I turn off the captions?

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Jun 3, 2013 9:06:50 AM
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Thanks ! .. It worked after I did the hard reboot!

(Removed for security measures)

Sent from my iPad

Thanks ! .. It worked after I did the hard reboot!

(Removed for security measures)

Sent from my iPad

Re: How do I turn off the captions?

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Oct 31, 2015 2:20:58 PM
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How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur

Re: How do I turn off the captions?

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Oct 31, 2015 2:30:05 PM
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ACE - Expert

Nixtur wrote:

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur


If there was a reboot, CC would be turned on.  Now can now just toggle it on/off w/red C button, think that's how yours got turned on. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
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I Call It Like I See It, Simply a U-verse user, nothing more


Nixtur wrote:

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur


If there was a reboot, CC would be turned on.  Now can now just toggle it on/off w/red C button, think that's how yours got turned on. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How do I turn off the captions?

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