ctmplx3's profile

Tutor

 • 

3 Messages

Sunday, September 15th, 2013 12:34 AM

All HD in use

I have 3 receivers but can only watch 1 HD channel. If another tv is turned to an HD channel, it says all hd streams are in use. Nothing else is recording so I don't know how to fix. I tried to press the power button for 5 seconds to turn off, then on, but now one of my wireless receivers is not working. I am supposed to have 4 HD streams. What do I do now?

Contributor

 • 

3 Messages

9 years ago

Got this message constantly even most of the time there are max of 2 TV on :
All HD services are in use. For HD viewing options, press OK

I sign up for 4 receivers. This is my info from one receiver.
Can I change the config by myseft or ATT needs to help to fix this issue?
System Information- System Resources
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)

Thanks

 

ACE - Expert

 • 

27.6K Messages

9 years ago


@phohle wrote:

Got this message constantly even most of the time there are max of 2 TV on :
All HD services are in use. For HD viewing options, press OK

I sign up for 4 receivers. This is my info from one receiver.
Can I change the config by myseft or ATT needs to help to fix this issue?
System Information- System Resources
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)

Thanks

 


The number of receivers is irrelevant.  You have 4 streams coming in but how many are HD and how many are SD can vary.  Your current profile has you at 2 HD and the other 2 as SD. 

 

What does it say under System Resources/Bandwidth?   Mine is 31947200 and while I have only 3 boxes/receivers, I have 4 HD streams.

Contributor

 • 

3 Messages

9 years ago

Under System resources
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)
Bandwidth cap:21973600(WAN) : 21973600(Ingress)

What does the Bandwidth can tell you?

ACE - Expert

 • 

27.6K Messages

9 years ago


@phohle wrote:
Under System resources
Streams 2SD/2HD(WAN) 2SD/2HD (Ingress)
Bandwidth cap:21973600(WAN) : 21973600(Ingress)

What does the Bandwidth can tell you?


Your bandwidth number tells us that you don't have enough bandwidth to support more than 2 HD streams. 

 

I'll let someone else chime in with the technical part of this since I have limited knowledge of that.  It could be that you too far away from the VRAD or it could be something else.

ACE - Expert

 • 

27.6K Messages

9 years ago


@my thoughts wrote:

Good call skeeter....

 

For IPTV (3) profiles available based on loop length (distance), an easy way to tell which one you are on (or will receive if ordering) is best internet speed available.

 

The 0SD/4HD is short loop (less than 2200 feet) with at least Max Turbo 24 HSIA, the profiles are 32M, 55M and 90M.

 

The 1SD/3HD is longer loop either single (2200-3000 feet) or bonded pair (3000-5000 feet) 25M profile with Max Plus 18 as best HSIA.

 

The 2SD/2HD is rare but either very long loop single pair (3000+) where bonded is not an option or very long bonded (5000+ feet). This is a 19M profile with Max 12 being best HSIA.


...and when I said "someone" I was (metaphorically) thinking of you @my thoughts.   Smiley Wink

Contributor

 • 

3 Messages

9 years ago

All the explications above are great but did not tell me how to solve my problem. Should I call ATT to fix it or there is nothing I can do and should ask ATT to cancel the contract?
Thanks for all the help.

ACE - Expert

 • 

34.7K Messages

9 years ago

Well... you don't have enough bandwidth.  There's not much you can do by yourself to get more bandwidth.  If I were in your place, I'd  click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Community Support

 • 

6.7K Messages

9 years ago

Hi @phohle,

 

We have received your message and look forward to working with you on this issue.

 

-David T

Contributor

 • 

1 Message

8 years ago

I have the exact same situation, I had Uverse installed yesterday and am supposed to have 4 HD streams, but today my kids told me of a message they were getting stating all HD was in use and neither could switch to another HD channel.

 

Is this something that I can change on my settings?

Expert

 • 

10.1K Messages

8 years ago

@llbyiusa - How many STBs do you have? Make sure they turn "off" when not in use. If the remote does not turn off both the TV & STB when the power button is pressed, the STB will use up a stream.

 

Do you do a lot of recording? Any recording during a time when there is a lot of competion for those four streams makes it difficult to avoid the dreaded message.

 

If you can get everyone together & make a calendar of when each person needs a stream you can resolve any conflicts & it sshould follow he same pattern week to week.

 

When there are conflicts, look to recording the show at a different time. Use lmore recordings or on - demand.

 

It is a lot easier to head off conflicts than it is to resolve them at the momnet they occur.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.