Tutor
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3 Messages
All HD in use
I have 3 receivers but can only watch 1 HD channel. If another tv is turned to an HD channel, it says all hd streams are in use. Nothing else is recording so I don't know how to fix. I tried to press the power button for 5 seconds to turn off, then on, but now one of my wireless receivers is not working. I am supposed to have 4 HD streams. What do I do now?
Anonymous
New Member
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25.7K Messages
11 years ago
Go to 192.168.1.254 and tell us what your max user rate is and what your user rate is. This info can be found under the broadband icon. Both of those determine how many HD streams you will get.
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ctmplx3
Tutor
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3 Messages
11 years ago
It says 3SD/1HD streams.
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ctmplx3
Tutor
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3 Messages
11 years ago
When I signed up, I was told I would have 4HD. Also, my DVR will only let me record one show at a time. Is this because I am trying to record multiple HD channels and I currently do not have them? This is very frustrating.
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DavidCS
Community Support
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1.7K Messages
11 years ago
Hi ctmplx3,
We apologize about the inconveniences with your HD profile, but I will be glad to help. We will be reaching out to you to resolve this issue.
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StotheK
Teacher
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11 Messages
11 years ago
PM sent.
I'm currently in a similar situation. UV Realtime has me at 1000ft from the VRAD and 32/5 user profile. I have 4 receivers and 18mb interent.
Can you please change my profile from the 3HD/1SD to the 4HD so that I can have another feed for the family?
Thank you kindly.
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DavidCS
Community Support
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1.7K Messages
11 years ago
Hi,
We apologize about the inconveniences. I have responded back to your private message in hopes to getting this resolved.
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StotheK
Teacher
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11 Messages
11 years ago
Thank you. PM replied to.
My receiver "system resources" menu shows WAN as 1SD/3HD. Just power cycled all stb's and RG and tried to watch 4 different HD channels on our 4 total receivers. Was unable to do so. 4th tv showed all system resources in use.
Also, Ingress is 1SD/3HD and Egress is 0SD/3HD.
Please change WAN profile to 4HD/0SD.
Thank you kindly.
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StotheK
Teacher
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11 Messages
11 years ago
Thank you David! We now have 4HD streams in our home. Thank you for the excellent service!
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Adrianwsmith
Voyager
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1 Message
11 years ago
I'm in a similar situation. I had Uverse Max internet and U200 installed last week. I noticed yesterday that I only have access to 1 HD stream at any time in the whole household. Please help me upgrade to a higher HD stream profile, preferably the 4 HD one. Below are some stats from my gateway.
Downstream Sync Rate 25212
Upstream Sync Rate 2047
Downstream Max 44592
Upstream Max 9730
Current WAN and Ingress Profile: 3SD/1HD
Thanks for your help.
-AS
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Anonymous
New Member
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25.7K Messages
11 years ago
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
Copy and paste this link in your PM: http://forums.att.com/t5/Using-your-U-verse-TV-Remote/All-HD-in-use/m-p/3653429/highlight/true#M1620
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