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Unable to sign in to History Channel app using DTVN credentials

Teacher

Unable to sign in to History Channel app using DTVN credentials

Anyone else having this issue? I've signed in to History Channel app before using Directv Now as my provider, now I can't. DTVN is listed as a provider and DTVN says they support the History Channel. Here's what happens, select Roku, select DTVN as provider, enter activation code, press continue. A pop up box appears that is supposed to be the link to sign into DTVN but is blank, never populates. As experiment I tried other providers and the pop up always populates. Any ideas? Has History Channel and DTVN parted ways.

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Message 1 of 47
Administrator

Re: Unable to sign in to History Channel app using DTVN credentials

@nchooks

 

We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

 

Tim, AT&T Community Specialist 


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Message 16 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

Cares - Since many people in many threads are reporting similar problems, if you learn anything helpful, could you post it here and not keep it private?  This issue clearly isn't restricted to this single user's account.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 47
Teacher

Re: Unable to sign in to History Channel app using DTVN credentials

Here is what I've learned so far. I've installed the history channel app on my iPad and Android phone and have been able to sign in on both with DTVN credentials. My son signed in to the history channel app on my Roku with his Spectrum credentials. Appears to me to be an AT&T/DTVN issue. I'll post here if there is anything new.

Message 18 of 47
ACE - Master

Re: Unable to sign in to History Channel app using DTVN credentials

I'll second that. Many people, like me, will put up with a lot of problems as long as we understand what's going on and know that someone is working on it.

To simply remain silent is probably the fastest way to send folks to another provider.

This is the case with the Samsung issue as well. I know I'd be pretty upset if I had just spent hundreds of dollars and the device would not perform as promised. I would not care whose fault it was, I'd just want it fixed.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

I can’t get it to wok, either.  Exactly the same issue—blank box with an x in the corner.  This is very frustrating—please share the solution!

Message 20 of 47
Tutor

Re: Unable to sign in to History Channel app using DTVN credentials

We are having the same issue.

Message 21 of 47
Tutor

Re: Unable to sign in to History Channel app using DTVN credentials

We are having the same issue on our Roku.

Message 22 of 47
Tutor

Re: Unable to sign in to History Channel app using DTVN credentials

Sorry not Roku -- Apple TV.

Message 23 of 47
Teacher

Re: Unable to sign in to History Channel app using DTVN credentials

No help from at&t, will be switching soon to another service.

Message 24 of 47
Teacher

Re: Unable to sign in to History Channel app using DTVN credentials

No movement from AT&T on this issue. They were so concerned in the beginning, not so much now.

Message 25 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

It's just not the History Channel app. They have a few more authentication issues with apps that have been going on for months.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

Having same issue. Have DTVN. This is the reason I have it is for History channel. Disappointing they haven’t replied recently or fixed the issue 

Message 27 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

Not a surprise. They never comment on issues and rarely report fixes if they do fix anything. No visibility from them at all.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

We have DTVN and a Roku devise.  Not being able to log in.  Same problem as everyone else it seems.  I have added the history channel app to my iphone and I am able to log in but not through the Roku devise.  We have tried deleting the History Channel App in the Roku and reloading but it still doesn't work

Message 29 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

It appears they are still having authentication issues with apps. Can only suggest you notify support using the chat and get your issue documented. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 47
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