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Re: Unable to sign in to History Channel app using DTVN credentials

Teacher

Unable to sign in to History Channel app using DTVN credentials

Anyone else having this issue? I've signed in to History Channel app before using Directv Now as my provider, now I can't. DTVN is listed as a provider and DTVN says they support the History Channel. Here's what happens, select Roku, select DTVN as provider, enter activation code, press continue. A pop up box appears that is supposed to be the link to sign into DTVN but is blank, never populates. As experiment I tried other providers and the pop up always populates. Any ideas? Has History Channel and DTVN parted ways.

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Message 1 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

I have the same problem on an AppleTV when trying to activate the history app. Not matter what I use to try and register (iPhone, MacBook or iPad) I get the same problem. I go through the motions of entering -> AppleTV -> DirectvNow -> History Code and the pop up box is blank with the “X” in the upper right corner. I have tried different browsers on the Mac as well with no luck. This has been going on for a month now. I am trying to watch this season of Vikings but no luck. Even the On Demand History channel on DTVN doesn’t have all the episodes. Skips 1 or 2.......Ugh. Very frustrating as there is no real place to get a resolution. 

Message 31 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

Same as all the rest of us. Nothing can be solved from here a customer forum. We can not fix anything. Make sure you report your issue to support using the chat for documentation measures.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 47
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Solution
Accepted by topic author
Accepted by nchooks
‎01-10-2019 2:39 PM

Re: Unable to sign in to History Channel app using DTVN credentials

I have the same issue and have found a fix that worked for me.

1) log into your directvnow.com account first using the same browser with a different window/tab

2) when logging in, allow the browser to save/remember login credentials 

3) do not logout

4) disable pop-up blocking in browser preferences (this may not be necessary)

5) now go to the activation/authentication page for your streaming app (ie history.com/activate) to enter your code to activate your device

6) at this point you may need to click the center of the blank pop up. I did this and the dtvn page loaded with “device activated” confirmation.  It might not have been necessary to do this. I was impatient.

 

while these are all the steps I took, I really believe the solution was merely logging in to dtvn account online first (steps 1-3)

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Message 33 of 47

Re: Unable to sign in to History Channel app using DTVN credentials

Exact same problem and platforms for me.

i have posted my solution below but here it is for you so that maybe you will see it quicker

 

I have the same issue and have found a fix that worked for me.

1) log into your directvnow.com account first using the same browser with a different window/tab

2) when logging in, allow the browser to save/remember login credentials 

3) do not logout

4) disable pop-up blocking in browser preferences (this may not be necessary)

5) now go to the activation/authentication page for your streaming app (ie history.com/activate) to enter your code to activate your device

6) at this point you may need to click the center of the blank pop up. I did this and the dtvn page loaded with “device activated” confirmation.  It might not have been necessary to do this. I was impatient.

 

while these are all the steps I took, I really believe the solution was merely logging in to dtvn account online first (steps 1-3)

Message 34 of 47
Teacher

Re: Unable to sign in to History Channel app using DTVN credentials

Thank you!! This procedure worked for me!

Message 35 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

Also worked for me
Message 36 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

I am having this exact same issue trying to activate the History app on our Roku Ultra.  I get the activation code in the App, then go to www.history.com/activate.  I choose DirecTV Now as our provider, enter the activation code, then blank dialog pops up, which I assume is where we should be able to enter our DTVN credentials.  If I click in the blank pop up, i get this error: "cprodmasx.att.com refused to connect".

Message 37 of 47
ACE - Expert

Re: Unable to sign in to History Channel app using DTVN credentials

Temp solution has been posted already in this post. Have you read any of the entries in this post? The temp solution works fine.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

I just tried the solution offered by Gzuhsfingkriest, and it worked for me as well.  Thanks Gzuhsfingkriest !!!

Message 39 of 47
Teacher

Re: Unable to sign in to History Channel app using DTVN credentials

Doesn't work.

Message 40 of 47
ACE - Master

Re: Unable to sign in to History Channel app using DTVN credentials

Yep, same, des NOT work, I get:

/********************************/

Check your DIRECTV NOW sign-in ID

If you have more than one ID for AT&T, be sure to use your DIRECTV NOW ID when you sign in to DIRECTV NOW.

/********************************/

 

I've tried my wireless login, AND my wireless number.  When I chose the "recover ID" option, it tells me to use my wireless#, which fails, and gives me this same message, EVERY time.

I think that AT&T is trying to move to the ATTWatchTV mechanism, instead, as I got an "activation email" from this construct, but it also fails, in the middle of my credentials check (although it looks like it's going to work).

 

ATTCares has been looking at this, for me, going on 5 weeks now, with no luck.

It does seem like they ought to refund (partial) some of the service fee here, if they are not able to fix the credentialing issue (I'd bet some of the users above are still locked-out, as well)...

 

What's next?  Has anyone tried porting their numbers out, briefly, and back-in, to reset their account?  Seems extreme, I'm aware, but at this point I have pretty zero confidence in CS being able to sort this out.

BTW: this is the 2nd year in a row this has happened, last year I got linked up with the credentials team and got this sorted (I've debugged into the HTML, to a point, but when it switches to another credentials-context, it's pretty tough to debug beyond that point, particularly if your credentials are broken, anyway).  This year, not-so-much, I've had multiple CSRs throw-up-their-hands, and just try to get off the call/chat, with promises of a return call/email, which never happens...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 47
Administrator

Re: Unable to sign in to History Channel app using DTVN credentials

Thanks for those details! We did reset the account, so you should not be getting any error. Let us know the best phone number and best time to give you a call? We may need to double-check what you’re using to login to verify.

 

We really appreciate your patience and want to help you get to the bottom of this.

 

As for the HBO access – with your wireless account, you chose HBO with WatchTV. Once we get this sorted, you all should be able to stream on the HBO Go app too.

 

Deja, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 42 of 47
Contributor

Re: Unable to sign in to History Channel app using DTVN credentials

Thanks for the info. I will try

Message 43 of 47
ACE - Master

Re: Unable to sign in to History Channel app using DTVN credentials

@ATTCares Did you mean that my account had been reset, or the other user's?

 

I'm still (going on 5+ weeks now) not able to log into ATTWatchTV, to-date, I get the awesome "Well that's Unfortunate..." failure page, every time, when it tries to verify my ATT credentials.

 

I sent my contact info, a couple of weeks ago, in one of the PMs, but I can re-send, if needed?

 

Thanks.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 47
Administrator

Re: Unable to sign in to History Channel app using DTVN credentials

We can help! I've sent you a private message. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

Thanks,
Deja, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 45 of 47
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