While reviewing Settings Options I enabled TalkBack feature. Big mistake.
It froze the remote from making changes.
It works to turn on the box & TV and volume control but won't change the channel or allow access to settings to disable TalkBack or do a Factory reset. A green box is around the edges of the TV screen now.
This is related to the Osprey (new box) beta test? You should post to the beta forum rather than here to get help.
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Thank you, I had tried that without success but tried it again and held the red reset button longer this time and it worked! Had to basically start over with sign up and remote pairing but I'm back in action.