- edited 08-19-2019 6:17 PM by ATTCommunityTea
When sreaming AT&T TV / AT&T TV NOW (using the Android app) on my Samsung Galaxy 8+ (SM-G955U) running Oreo (8.0.0), the "overlay" that initially appears (that has the pause symbol in the center - see picture below) no longer goes away after a few seconds. It stays on the screen permanently and obscures (dims) viewing of the program. It used to go away after a 10 seconds or so, but now, no matter what I do, it won't go away. i have tried removing and reinstalling latest version of app, restarting phone, changing numerous phone settings, etc. but nothing makes any difference. Any thoughts?
Solved by: Go to Solution.
09-18-2018 3:06 PM
Hopefully, DIRECTV NOW will publish an update very soon! The solutions identified in this topic (thread) involve either:
1. Rolling back to an earlier version of the app with other, less serious, bugs.
2. Turning off your phone's antivirus protection.
3. Tweaking the app's operation by setting closed captioning in portrait mode, then switching to landscape mode and turning cc off (a process that doesn't work with most tablets).
None of these workarounds are acceptable!!!
09-18-2018 9:22 PM
So thankfully from all the previous posts I have figured out what apps are causing this bug to rear it's head. And they have one thing in common, and that's screen content monitoring . Not just antivirus. In my case I use LastPass to auto fill credentials input boxes. This obviously requires a screen hook to monitor inputs and control outputs. I disabled this in accessibility and the problem goes away. So for temporary measure look for any program in accessibility that might be doing the same and disable it and the problem will go away. Tested on 2 devices and this fixes the issue. Though not the best solution but a work around until they fix the app itself.
- edited 09-18-2018 9:32 PM
Can bronskrat update his answer to include to navigate to accessibikity->settings and disable anything that might be doing screen content monitoring .So far it looks like anything antivirus or password fillers but I am sure there are others.
09-19-2018 11:06 AM
In my case, I must disable accessibility for "KeeperFill" and "Norton Security Service" to suppress the bug. Both of these apps are far more important to me than DirecTV Now, so I think that I will just stay with the cumbersome "closed caption" solution for now. Nevertheless, thanks for your insight. Kudos to you.
09-19-2018 12:17 PM
This is why I cancelled them last night and got a refund. This is the third time I have tried this service and have cancelled each time for some buggy half baked roll out. The rep kept insisting it would be fixed within 24 hours....hmm this is been going on for weeks. Not going to believe this company anymore.
- edited 09-19-2018 1:11 PM
I put up a video to demo the solution!
I have the phone in portrait mode and then simply touch the "..." 3 dot menu in the top right.
With the menu overlay up, I then rotate the screen to landscape and just touch the screen to clear the menu overlay
See Video below::
- edited 09-20-2018 8:07 AM
Turn the phone horizontal and tap the three dots in the upper right hand corner when you get the empty information box touch it, hit the checkmark to clear it then turn the phone back to vertical and then to horizontal again and tap the screen somewhere.
Works on my Moto G5 Plus
09-21-2018 12:11 PM
Have a pixel XL with android version 9. Have the same problem with the overlay not disappearing. Please resolve ASAP.
- edited 09-22-2018 6:54 AM by Phil-101
3 weeks and counting, problem still remains are you kidding me directv. its obvious to me now that you dont *** about your customers so canceling service now. there's never been a problem taking my money though.
[Inappropriate content removed]
09-22-2018 5:55 AM
Continue to report the issue to support using the chat. Your efforts through this user forum will get no where since support does not monitor this forum.