- edited 08-19-2019 6:17 PM by ATTCommunityTea
When sreaming AT&T TV / AT&T TV NOW (using the Android app) on my Samsung Galaxy 8+ (SM-G955U) running Oreo (8.0.0), the "overlay" that initially appears (that has the pause symbol in the center - see picture below) no longer goes away after a few seconds. It stays on the screen permanently and obscures (dims) viewing of the program. It used to go away after a 10 seconds or so, but now, no matter what I do, it won't go away. i have tried removing and reinstalling latest version of app, restarting phone, changing numerous phone settings, etc. but nothing makes any difference. Any thoughts?
Solved by: Go to Solution.
09-07-2018 5:50 PM
Has anyone got a response on how to fix this issue? I'm having the same issue on my Android. I'm trying to speak to an actual person with att to fix but no luck yet
09-07-2018 6:21 PM
I assume it is a bug with the latest release. I would assume they would see this and work to fix it in a SOON TO BE RELEASED update!
09-08-2018 10:27 AM
09-08-2018 10:42 AM
The proposed solution doesn't work for me, but it might help some of you who are having this issue.
09-08-2018 11:02 AM
I saw that too but it doesn't work for me. Tapping the screen shows an option to zoom but doesn't remove the overlay.
Non-rooted Samsung Galaxy Note 8 (SM-95OU), Android 8.0.0, AT&T
09-08-2018 12:13 PM
same here. galaxy S8 (SM-G95OU1)running android 8.0
everything worked fine when i last used the app a week ago.
09-08-2018 3:01 PM
09-08-2018 3:08 PM
Running same version on LG V20. I get the pause button but then just tap anywhere on the screen and it goes away.
09-08-2018 5:45 PM
i have T-Mobile, i would seriously doudt it has anything to do with who your service provider is. i dont get cell service at my house anyways so using dtv now at home is strictly wi-fi