07-19-2018 8:16 AM
Signed up for Direct TV Now account. Downloaded Direct TV Now app to brand new Roku Ultra, model 4660. Clicked on Direct TV Now app, after 5 to 10 seconds, the screen goes back to Roku home screen. Never saw anything, no PIN or account info to enter, nothing. Rebooted Roku, uninstalled Direct TV Now app, reinstalled, spoke to Roku tech support, nothing. Wrote Direct TV Now chat, they have no idea. Measured my wifi speed at 133 Mbps. All other apps, other than Direct TV Now, work great.
Wanted to give Direct TV Now a try, but does not work on my equipment, all of which is top of the line 4k and brand new.
Solved by: Go to Solution.
- edited 07-19-2018 8:38 AM
I have 3 Roku Ultra 4660s running with DirecTV Now with no similar issues. Mine all came up cleanly the first time. Upon the first time launching DirecTV Now you should get the login screen to enter your credentials. Did you reboot your Roku after uninstalling DirecTV Now and before reinstalling ? A worst case scenario might be to do a factory reset on your Roku.
07-19-2018 8:53 AM
What language is your Roku set to? I read somewhere it must be set to English or there may be problems with the app. Other than that I have no clue.
07-19-2018 9:21 AM
you're the man!
after hours, that is the solution. mine was set to French
of course their own tech support does not know this, nor is it mentioned anywhere. that must happen with many other people too.
09-10-2018 8:14 AM
do they ever plan to be transparent and either just say it doesnot work so people don't put our their money and then just jump you through hoops, the chat I was on yesterday he gave me assurances to escalate at highest levels of support, I told him look at the ATT Chat, Roku doesn't work with ATT DTV NOW>
09-10-2018 12:29 PM
You realize that the posters in this thread before you - including the one who posted the original problem - say that it works on Roku (and I can add to that chorus). It may not work properly for you - don't assume that your experience applies to anyone else, let alone everyone else.
- edited 12-07-2018 10:05 AM
Language IS NOT the issue for gods sake......
IT'S THE APP.
My roku language is naturally set to english, why would I not use english from day one?
And still, the app stops at the agreement screen.
PLEASE do not suggest solutions to people that are basically no solution.
I doubt the op even has roku. So how would THEY even know.....
Heck, theres not even the CHAT option available to CHAT with DTV NOW.
WHat Bull shet,
12-07-2018 10:07 AM
12-07-2018 11:04 AM
I'm having the same issue on the agreement screen. Just sits there. I've done a factory reset, uninstall/reinstall and reboot multiple times. None of it fixed the problem. Youtube TV works just fine. Sad.
12-07-2018 10:19 PM
I have the same problem:
I just bought a Roku Ultra model 4660X2. I installed the DIRECTV NOW app, entered my login username & password, the End User Acknowledgement screen appears, but not allowed me to select "I agree" to continue.
I tried removing & reinstalling the DIRECTV NOW app. Verified English is the language. Restarting my Roku. Nothing work! Please fix this app.
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