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Not getting local channels

Contributor

Not getting local channels

We live in Central Ohio but the abc, cbs and fox local channels are coming out of Charleston W VA.  We had this same problem a few weeks ago.  I spoke with numerous chat people and none were able to help.   It finally appeared to be fixed but last night we had a blip in our internet service and when I logged back into it the channels were out of Charleston.  If this isn't fixed by the next billing cycle we will be forced to cancel and get the other channels we watch at a cheaper rate from one of the other providers.  

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Message 1 of 15
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-13-2018 1:24 PM

Re: Not getting local channels

Local channel availability is based on your billing ZIP Code and geo location (IP address). Can you confirm with us that your billing zip code matches your location?

Frank, AT&T Communtiy Specialist


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Message 2 of 15
Contributor

Re: Not getting local channels

Sorry, this was not a reply.

Message 3 of 15
Contributor

Re: Not getting local channels

my zip code = 68122

Message 4 of 15
Contributor

Re: Not getting local channels

I am not getting locals for my area. I am getting Jacksonville locals when I should be getting Tampa Locals. My billing Zip code is correct

Message 5 of 15
Contributor

Re: Not getting local channels

It is not working for me as well, getting local channels on the west cost and I live in Ohio. I am using an AT&T wireless home router and I have no control on what IP address they provide me.

 

Do you get local channels on your mobile phone using the app? It works like a charm for me using the same router but I am suspecting it is using the GPS for location not the IP address on phone.

 

Message 6 of 15
Contributor

Re: Not getting local channels

I live in Ohio and started having same problem. ATT DirectNow are very poor service. I am to get Cleveland and get Dayton. Zip code address is correct (DirectvNow people say everything is correct - trying to find out the problem). My son thinks it is a data base glitch on what zip codes ping to the correct IP address. Someone at ATT messed with something that changed what zip codes go to which local stations.

Message 7 of 15
Tutor

Re: Not getting local channels

That sounds pretty good but when I finally got through to a live person he checked my billing zip code and my local zip code and they were exactly the same. His reply was "I don't get it". That's the first thing that made any sense because i don't get it either but I'm not Direct TV Now Technical support.

Message 8 of 15
ACE - Expert

Re: Not getting local channels

Everyone note that if you are not receiving the correct local channels please check your phone to see if you get the correct local channels.

 

With your cell phone, it uses GPS to determine the device location. GPS knows exactly where you are located. Your streaming device uses your IP address for device location. The exception is with Apple devices. They keep up with cell towers and WifI locations used and store into a database. When you use the device it checks the database for location. Two things can take place, either your ISP's IP address is not in the local location based on your billing zip code to receive the local or the geolocation services used by DTVN has just miss-identified you as not being in the local area. You can check what some of the geolocation services think you are located by going to https://www.iplocation.net/

 

Outside of maybe deleting the app and reinstalling or resetting your router, there is nothing you can do. Your best shot is to complain to DTVN support. DTVN is the only one that can fix this issue. No one here in this forum can fix it. We can only offer suggestions that may or may not work for everyone.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 15
Teacher

Re: Not getting local channels

Having problem getting local channels from Nashville, TN.  Had them for 2 months then on 2/21/19 message appeared that the local channels were blocked. Other local channels from Chattanooga and Knoxville appeared as options. These are not the local channels designated for this area.  I got in touch with a real person on one occasion that seem to know what he was talking about.He stated that most likely an IP address had changed by the local cable provider and that I would have to be at access point (home) to solve this problem.  The proper local channels are available on mobile devices.  The problem appears to be a programming issue on their (ATT's) end.  GOOD LUCK IN GETTING IN TOUCH WITH ANYONE WHO CAN SOLVE THIS PROBLEM!!!!  I have tried many times with ATT customer care and in each case I get recycled back to the start menu.  How hard would it be to give a DIRECT TV NOW technical support number.  Not sure they have a technical support group for DIRECTV NOW.  You are pretty much on your own.  I would not recommend this streaming service to anyone. 

Message 10 of 15
ACE - Expert

Re: Not getting local channels

DTVN has no phone support only the chat. Contacting AT&T customer care is nt the correct support means. Contact DTVN support.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 15
Teacher

Re: Not getting local channels

On the tech support page, it states that an icon exist to start a chat but there is none available.  So if you can not  contact by phone or by chat, how are you suppose to get in touch with Tech Support?

Message 12 of 15
ACE - Expert

Re: Not getting local channels

Chat is available 24/7. I just verified it is up. Make sure JavaScript is enabled. Also clean cache and cookies (for all dates) and try again. If it fails then try running in incognito mode. The reason you do not see the icon is due to some extension, program, or blocker preventing the icon from appearing. Select "Contact Us" at the bottom of this page - then select "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side. It'a also available on all the "Help Center" pages.

 

Chat_020232019.JPG

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15
Contributor

Re: Not getting local channels

I am not getting local channels I live in Aroostook county Maine and directv needs to offer local channels in the Aroostook county Maine Bangor Maine has local channels the only thing is that is 164 miles away from my location there should be no excuse that directv can not have local channels everywhere dish Network has local channels In my area spectrum cable tv has local channels directv is the only one who doesn’t offer local channels in Aroostook county Maine if directv offer local channels in not just Aroostook county Maine but everywhere else as well they might have more customers and maby less complaints about not getting local channels 

Message 14 of 15
ACE - Expert

Re: Not getting local channels

Do you really mean DirecTV or DirecTV Now? If DirecTV the you should inquire in their forum located here

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 15
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