- edited 08-19-2019 4:52 PM by ATTCommunityTea
I talked to a supervisor who said he was going to escalate my inquiry to see why i lost my local channels, but shortly after he said that, the line was disconnected. As part of the new update to AT&T TV NOW I have lost the ability to watch my local channels on my work computer. My work computer is located in a 48197 zip code and tied to a work ethernet connection. My home location is a 48186 zip code, which is 30 minutes down the road. Before this major AT&T TV NOW update, I was able to watch my local channels from my work computer. Effective today, with this update, FOX and CBS are not even listed on the channel guide, and ABC and NBC say the following when I click on " Program Not Available on this channel in your current location." So, initially AT&T staff was trying to tell me the zip code of my IP address didn't match where I currently was, and that is why. However that is crap because EVERY DAY for the 2 months I have been subscriber, I have been able to access my local channels on this same exact work computer. I have also been able to access from other independent locations, such as the gym. Now, magically today, in correlation with this update I can not. Further proof the theory they are giving me is garbage: I HAVE NOT yet updated the AT&T TV NOW IPHONE app in dear of losing my local channels. So, i open the OLD app on my iPhone, which is on the SAME INTERNET CONNECTION as my work computer, and I CANNNNN watch all my local channels. Oh, need more proof this is a glitch as part of their new service? If I go to the OLD AT&T TV NOW website, which has the OLD GUIDE and OLD SERVICE, I can watch my local channels from my work computer. So basically, I just want someone from ATT to actually acknowledge this is a screw up and fix this immediately. Unfortunately, it just seems they are in their own world of crappy service right now and have no desire to help.
Solved by: Go to Solution.
03-03-2019 5:51 AM
Ok, GPS explains why mobile devices get the correct local channels. Thanks. Back to square one though. Here are some observations:
Could it be using different geolocations for streaming vs. recording? Port St. Lucie is in the opposite direction of Miami, but if it doesn't match my account location, it may be defaulting to Miami for some reason.
03-03-2019 5:56 AM
No that would make no sense. Geolocation is just a poor way to determine location. Unfortunately it's just very unreliable.
04-01-2019 4:34 PM
I live in NH. When I checked my local access availability it showed two ABC stations, which it should because they overlap my location. When I got Direct TV running, surprise, no ABC channels. After reading this forum it is clear access depends on my location. I finally figured out what was wrong.
Roku determines my location by determining where my IP address is sourced. I have FIOS provided by Consolidated Communications. I went into my router, got my IP address, and looked it up on Goggle. It was sourced in Keene, NH, the opposite end of the state from me, hence no local ABC coverage. I was able to delete it and request a new one. Took a number of attempts because I was getting IP addresses from all over the state. I finally got an address in Manchester, NH, which has an ABC station and is covered by Boston.
Next step was to remove Direct TV from Roku, reboot Roku, added Direct TV back in, and presto, both station now show up.
My point: If you are not getting the local access you should, find out where your IP address is sourced, and if it is not local, get a new one. Not sure all routers allow you to do this but it worked like a charm.
04-01-2019 4:45 PM
All good points.
But not everyone has such a cooperative ISP. Some won't let you change or select an IP, others might not have IPs available that geolocate to your actual location.
Also, most consumer internet service is "dynamic" meaning your IP address can and will change, so your solution may not be permanent.
The correct answer, assuming they are using one of the commercial geolocation services, is to correct the database, but that's not something any subscriber can do since we are not the customers, DTVN is.
Anyway, glad you are up and running.
04-01-2019 7:54 PM
04-01-2019 8:20 PM
DTVN is not the only provider that uses geolocation, which is what you are referring to.
They may be the only one that relies solely on automated geolocation results though, and has no simple reliable method of correcting the inevitable errors.
I know Hulu uses geolo, not sure about YTTV as they refuse to provide me service.
Some devices, like phones, tablets and ATVs, have location services and report an accurate location, that can be a solution to the locals problems.
If you are curious where some geolocation vendors think you are, look here:
Notice the notes about accuracy.
I don't think you should pay for a static IP, you shouldn't have to, it's not your fault the chosen location method is unreliable.
04-01-2019 9:13 PM
I understand my solution will not work for everyone. We just recently upgraded our FIOS from 15 mbps to 50 and it came with a new router which allowed me to reset my IP address. The old router did not have this feature and that would have made this a whole lot harder to fix. I could not have lived another night without my daughter not having American Idol.
It is a very esoteric problem that someone without any networking experience could have a great deal of difficultly navigating. Having said that, this is a problem I should not have had to fix! DirectTV has my address and zip code. That should have been enough. Shame, shame on DirectTV for putting me and others through this. To add to the misery, their support web site is virtually useless. “Contact them through Twitter or Facebook” they say. On principle, I refuse to use either. Only after an unrelated search did I find Chat and a problem entry box (too late).
DirectTV – Tell you what, add AMC to the basic package and all is forgiven.
04-02-2019 4:53 AM
Not sure what you mean by "reset your IP", it certainly won't let you select an IP of your choosing, and if it did you would have trouble communicating with the world.
Perhaps it just re-ran DHCP and picked up a new dynamic IP?
I agree subscribers should not have to deal with this sort of problem, but the reason they do not simply take the subscriber's word for it is the satellite carriers learned long ago that people will go to great lengths to get the locals and RSNs they want, including disguising their true location. Their contracts for programming may require a non-subscriber-controllable method of location determination.
04-02-2019 5:05 AM
04-02-2019 12:13 PM
04-03-2019 8:40 AM
04-03-2019 9:27 AM
That would be a switch, using a VPN to get your correct location, instead of to hide it. :-)
If DTVN detects the VPN, and there are many ways to do so, they will probably terminate your service as it's a violation of the EULA.
04-04-2019 7:52 AM
I re-read the Eula. It looks to me like you can't use a proxy server that's outside the USA, or use one to make it appear you are in the USA if you are not.
Using one the way you describe does not appear to be precluded, but I'm not a lawyer.
They appear to be mainly concerned about whether you are in the USA or not, but if they are delivering local stations to out-of-market customers they might be in violation of their carriage agreements, even if the user is in the USA.
In any case, you should not have to do anything. It's DTVN's responsibility to determine your location, by whatever method they choose, though a method might be specified by their carriage contracts.
04-04-2019 12:01 PM
Could you send more details about how you filed your complaint with the FCC?
It appears Consolidated Communications is changing my IP address on a daily basis. After getting one local to me yesterday I now have one located in Burlington, VT., about 200 miles north of me.
I spent over an hour on the phone with them yesterday. Amazingly, they understood the problem and the first person I talked to (she was great) tried to come up with a solution. She couldn't so she had to forward me to their Technical Services department. More discussion and their only solution was to assign me a fixed address, at $10 extra per month. I explained, in no uncertain terms, that was totally unacceptable since they are the ones creating the problem. More discussion, each time coming back to the extra charge. No appeal process. I mentioned going to the FCC; no reaction. I've got one more avenue to pursue with them (file a complaint) but doubt it will work.
At this moment I still have access to my two ABC channels. If they disappear the FCC is next on my list. Knowing how you did it would be of great assistance. You can contact me at email@example.com. Thanks.
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