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Locked out after upgrade

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Locked out after upgrade

After updating app on Apple TV I can’t access account.  

Error code205.16

16,315 Views
Message 4 of 150
Contributor

Re: Something went wrong and we're working to fix it. Please try again later. (Ref. 900)

I indicated that both of my devices were experiencing the same issue.
Message 136 of 150
ACE - Expert

Re: Something went wrong and we're working to fix it. Please try again later. (Ref. 900)

Try one. I certainly have nothing else to offer.

 

of course this is the new app with Apple devices. They have had tons of issues lately.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 137 of 150
Contributor

Can't sign in.

Downloaded update on phone and can't sign in.e-mail has changed and can't access old one

 

Message 138 of 150
ACE - Expert

Re: Can't sign in.

Contact support using the chat.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 139 of 150
Administrator

Re: New DTVN app connection/loading issue on Apple TV

Thank you for reaching out to us! Have you tried restarting your device? We are always working to improve on our services Smiley Happy


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 140 of 150
ACE - Master

Re: Can't sign in.

Even if your old email doesn't work for email any more it should still be usable as an ID, it's just a handle after all.

 

If you continue to have problems I'd contact chat.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 141 of 150
ACE - Master

Re: New DTVN app connection/loading issue on Apple TV

While I can't tell you what the problem is, I can tell you that the problem is not universal. Both my ATV4Ks updated cleanly and are working well, and this is on a 12 Mbps. DSL line. Even running two streams I never see buffering.

 

Your only option is to contact chat support.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 142 of 150
Anonymous
Not applicable

Re: New DTVN app connection/loading issue on Apple TV

FWIW -

Since Friday (asyoumentioned), I would say, depending on when you were watching, my ATV Service has been down several times, not for long, usually a hour. I assume with all the setbacks DTV Now has had lately, they are working server side live. But I’ve never had to reinstall, and you shouldn’t either. 

They never give notice, but you can bet, if the guide view is pulsing, ... it going down.

Overall No issues here, got no specific solution. 

Message 143 of 150
Contributor

Re: New DTVN app connection/loading issue on Apple TV

Thanks for the replies. I haven't tried restarting the device, but I will give it a shot the next time it happens. I encountered the problem again last night when I opened the DTVN app. The exact phrasing is "Hmmm... This video is taking longer to load than it should. Thanks for your patience." I just learned today that I can force quit apps on my Apple TV. I will try that first (since that is what I do on my phone and tablet), and hopefully that will settle the issue. I'll report back soon.

 

So far, the buffering issues for me have been much less than the previous app version and when I streamed via wifi. I still get screen blackouts (which I consider buffering) that last 2-5 seconds while watching TV, but they don't last nearly as long.

 

Although this thread isn't about DVR, I have recorded and watched one show. Overall, it went well. The sound went out twice during the recording. I had to pause and rewind, in order to re-watch the scenes with sound. That's all I've experiences thus far.

Message 144 of 150
Contributor

Subscription required msg

I am able to log in to DirectTV website but when trying to login into the iOS app I get the “Subscription required “ message 

Message 145 of 150
ACE - Expert

Re: Subscription required msg

Spoiler
 

You need to contact support using the chat. Not a thing we as users in this forum can do for you.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 146 of 150
Contributor

I'm having trouble login in my account

Im having trouble signing in my account with my user name and password

Message 147 of 150
ACE - Expert

Re: I'm having trouble login in my account

Contact support using the chat.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 148 of 150
Highlighted
Teacher

Re: Update not working on AppleTv

I now have a working account with no more migration issue to deal with! I was chatting with a chat rep early this morning who had me to create a new account for the Go Big plan that I had. She then canceled my old account, issued a full refund, then reapplied my grandfathered plan to my new account. :Thumbs up

Message 149 of 150
Contributor

Re: Update not working on AppleTv

Same experience.  I had 2 accounts and both started problem since 5/15/2018. I was was not able to log in.  Many Chat sessions, and phone sessions did not resolve issue and always left with some empty promises that it would be fixed in 24 hours.  After 2 weeks of frustration, Chat agent decided to setup completely new account and retired the other 2 accounts, gave me credit.  And, everything works as charm.  Why did they not do this before?  I always suspected this would fix the issue knowing it cannot be that every new subscribers all had this issue.

Message 150 of 150
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