USER ID not authorized

[Fiber1477]

After updating app on Apple TV I can’t access account.  

Error code205.16

[Jenhfromnj]

I have Apple TV and when I try to open it I am asked to log in. When I do it says “subscription required”. I pay $35 a month and haven’t been able to get it to work in a week. It works on my iPad and on the firestick. 

[jbailm98]

I can’t log on to my direct now anywhere.... on my tv at home or my phone. Yes both apple devices!!!

have not been able to use for 5 days now and have had the run-a-round  from any and everyone I have talk to via chat phone or email… 

Extremely frustrated!

[jzzmus]

What do I do? I can't even sign into the chat to troubleshoot?

[bcbsncjlj]

New chat entry is here

[jzzmus]

***FIGURED IT OUT***

First off, Safari has been a terrible browser for DTN, so use Chrome or Firefox. 

Okay, go to the login page and begin the "forgot User ID" process. Once you you've confirmed your identity, you will get an email with all the various IDs and logins for att.net. Four sections:

AT&T Access ID:
Member ID:
AT&T Email:
DIRECTV ID:

Obviously, DIRECTV ID section, you'll find your login. You can reset your password from there if you've forgotten. 

[ChadwickNYC]

Since the most recent update to the Directv Now application, it is no longer possible to watch live tv on IOS operated new Apple phones. “30001-015” error message is given with no resolution or assistance from Customer Care. Their generic and “brush hands off” suggestion to create a User ID rather than using your e-mail address to log in and logging in again with the newly created User ID DOES NOT work and it is not a liable solution.

[oakman3]

so aggravating. total fail on their part with their migration to AT&T accounts

[Hutinwoods]

I’ve confirmed it’s the DirecTV Now update 2.0 is the problem. Now to get AT&T to fix it!

[oakman3]

negative. not solved. log in through browser and nothing is viewable or works. 

[lydian]

Don't log in. Just open chat and pick "I don't have an account".

[bcbsncjlj]

Chat is here

[oakman3]

Still getting login issue across platforms. Still no fix. Been through online chat twice. ZERO results. Great job on merging accounts with AT&T and rolling out new app.

website on chrome & safari across 3 devices produce broken, unviewable links.

apple tv app says my account needs to be reactivated and restored via online. 

the sheer incompetence with this upgrade and rollout, and lack of a fix is staggering. If anyone receives a solution, please share.

[KesmaiMaster · Accepted solution]

Get on a computer or phone or tablet and go to https://www.directvnow.com/accounts/sign-in and sign in, it may ask you to create an access id, if it does then create the id and log in. You will have to use this id across every platform(the old user id and password will not work.)

If you still cannot log in on any particular device then uninstall the directvnow app, reinstall it and sign back in.

[oakman3]

been there, done that. doesn't work. the first pic posted is the newly created login actually logged in via web browser. nothing works 

[ijesus57]

How does my Direct TV Now account become authorized? Currently have direct tv account, and use this regular app on my ios devices, but for some reason error code 201 keeps coming up and tells me my account is not authorized. Help please ongoing issue!