You will need to contact support using the chat. No one here has access to customer account information. Go to https://www.att.com/support/contact-us/directv-now to discuss with a support rep. You do not need to login. Select sign in and password support. Then continue to support. To chat with a live rep just type something like support or help. etc.
Award for Community Excellence 2019 Achiever* *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.