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Re: Is there an outage?

Contributor

Is there an outage?

Getting a message that “We’ll, that was unexpected” when I go to Guide or My Library. Can stream TV but it’s only the 1st channel in the lineup. (A&E)

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Accepted by nickcode007
‎11-24-2018 11:43 AM

Re: Is there an outage?

Hello there, @nickcode007!

 

Thank you for reaching out to us. We’ve fixed this issue and you should be able to watch these channels normally. We appreciate your patience and are sorry for the inconvenience. Please let us know if this hiccup is ongoing for you. We're here to help!

 

Frank, AT&T Community Specialist


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Message 2 of 6
Contributor

Re: Is there an outage?

Thank you for that update.  Wanted to make you aware that I attempted to reach out to Direct TV during the outage and got transferred to Direct TV Now twice unsuccessfully.  I would appreciate a) if we received some kind of credit for the inconvenience as this was during a holiday where most were watching football or thanksgiving day parade and b) provide some kind of a direct number for Direct TV Now Support and/or provide a status page of your service, so we are aware of these issues in real-time rather than the next day (which in this case).

Message 3 of 6
Administrator

Re: Is there an outage?

Hey @nickcode007,

 

We can help! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!

 

Dan, AT&T Community Specialist

 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Tutor

Re: Is there an outage?

What about the rest of us?  Can you comment on what’s down and when you expect a fix?

Message 5 of 6
ACE - Expert

Re: Is there an outage?

Of course not - they never notify any subscribers of issues. We just wait and wait.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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