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12-15-2018 6:52 AM
I recently signed up for DTVN. From my very first log in it said I was locked out so I would have to contact support to have them unlock my account. This happened every day for 7 days until one agent finally said I should delete that account and start fresh with a new account with new user name and password, which I did. Since then I have not had any log in issues. However, now I can not get DTVN to work on my Roku. When I try to access a channel it says "The content has an issue and can't play. Give it another try or select something else to watch. 10006-008". This appears on every channel I turn to. Note: DTVN worked fine with Roku on my original account....that is when I wasn't locked out.
Solved by: Go to Solution.
12-15-2018 7:54 AM
So I deleted the Roku app from my phone and the DTVN app from Roku and reinstalled them. Im back in business. Thank you.
- edited 04-12-2019 3:24 PM
This solution did not work for me and my roku. My issue is still unresolved. Only, my error message says "Not Quite Ready Yet-We're happy you want to try our new app but it needs a few more tweaks before it's ready for you. Please check back later." That has been the same message for a week now. Any assistance would be appreciated.
04-12-2019 3:26 PM
Have you tried to install the app on your phone to see if it works there? If you get the same error that would indicate an issue with your account/id.
04-12-2019 3:38 PM
I have always assumed (probably wrongly) that this meant the backend was setting up the account.
Should be a matter of minutes, but if a glitch is encountered, say running out of some resource, this sort of thing could happen.
Have you reported the issue to chat support?
04-12-2019 5:04 PM
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