05-11-2019 12:05 PM
Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years. I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again. I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook and Twitter which my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an appropriate manner. I am giving you guys an opportunity to fix your wrongs .
Solved by: Go to Solution.
05-11-2019 9:02 AM
There seems to be some technical issues going on with the service. DownDetector reporting customers are down.
05-11-2019 9:11 AM
Well, that was unexpected.
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I have gotten this message on my computer and TV. I have tried reloading the app and attempted to sign in 4 times, still, this message (above) appears. We are on a 5 day trial, and sure hope this is not going to happen all of the time!
05-11-2019 9:13 AM
There are reports of technical issues going on with the service. DownDetector reporting many customers are down.
05-11-2019 9:14 AM
Stop wasting your time. There are reports of technical issues going on with the service. DownDetector reporting many customers are down.
05-11-2019 9:14 AM
I find myself adapting more and more to local antenna and other streaming service. Won't belong and I won't find a need for Directv Now service.
When should we see a credit on our bills for this?
05-11-2019 9:25 AM
All I'm getting is “Hmm....something went wrong. Please try again.”. I unistalled and reinstalled and still getting the same message. You'd THINK DirecTV Now would post a message on Facebook or elsewhere that this problem is being looked into, or SOMETHING. DirecTV Now's customer service is LOUSY!!
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