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Direct TV Now Streaming Issues for Over 4 Hours

Direct TV Now Streaming Issues for Over 4 Hours

 Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years.   I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again.   I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook  and Twitter which  my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an  appropriate manner.  I am giving you guys an opportunity to fix your wrongs .

 

v/r,

 

 

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Message 92 of 250
ACE - Expert

Re: seeker52

What is it doing? What device are you using? 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 241 of 250
Administrator
Solution
Accepted by Moderator (Moderator)
Accepted by ATTCommunityTeam
‎05-13-2019 7:41 AM

Re: Direct tv now not working on android devices

We are back up and running! We apologize for the inconvenience.


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Message 242 of 250
Contributor

Re: Something went wrong error

Have had same problem intermittently for 3 days. 

Sometimes will not connect.  Other times can't show guide or recorded shows or ...

I've cleared data on app, restarted app, restarted fire 4k stick, ...

Sometimes issues lasts for 2 or 3 hours other times 30 or 40 minutes. 

 

 

Message 243 of 250
Administrator

Re: no service

Sorry for the inconvenience. It should be working now. Please let us know if you need further assistance. 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 244 of 250
Contributor

Re: no service

DirecTV Now works on my Fire TV App, but when I access it from a Chrome web browser it does everything EXCEPT actually stream channel content.  I have rebooted my PC, deleted the directvnow cookies, etc - nothing seems to work.

Message 245 of 250
Contributor

Re: no service

Just FYI, deleted cookies again and this time that seemed to resolve the issue - streaming is working in Chrome again.

Message 246 of 250
Contributor

Re: Something went wrong error

Me too doing free trial and signed up yo the max so there is no way I am gonna allow them to bill me for a bad service I am giving it 2 days and cancelling...this is poor representation of a service and a company. With all the options out there, you would think they would fix this issue with literally thousands of complaints about the same problem. Problem is they just want money and don't care if the customer that pays is happy.

Message 247 of 250
Contributor

Re: Something went wrong error

I have both Directvnow and internet service with them. The internet service is just as bad as the streaming service. Worse yet, customer service has no answer. I think we all have to find a way to make sure they don’t have more than one star on the net, so others know what they are choosing when looking for service providers.
Message 248 of 250
Teacher

Re: Directv App Trouble Loading Content

I switched to Philo, bought an HD antenna for locals and cancelled ***** DirecTV Now.  I couldn't be happier.  I just wish I'd have made this decision two years ago.

 

[word filter avoidance]

Message 249 of 250
Contributor

Re: Directv App Trouble Loading Content

I have been having this problem for weeks as of November 2019 on the new AT&T TV Now App. I just finished the pilot period with YouTube TV and never had the issue, and no other apps are experiencing latency. I have gig speed internet from Google Fiber, and my apple TV is plugged directly into the ethernet port.

Message 250 of 250
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