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Direct TV Now Streaming Issues for Over 4 Hours

Direct TV Now Streaming Issues for Over 4 Hours

 Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years.   I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again.   I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook  and Twitter which  my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an  appropriate manner.  I am giving you guys an opportunity to fix your wrongs .

 

v/r,

 

 

22,028 Views
Message 92 of 249
ACE - Expert

Re: Something went wrong error

Issues with Roku also.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 249
ACE - Expert

Re: Direct tv now not working on android devices

There seems to be some technical issues going on with the service. DownDetector reporting customers are down.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 249
ACE - Expert

Re: Guide doesn't work

There seems to be some technical issues going on with the service. DownDetector reporting customers are down.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 249
ACE - Expert

Re: UNBELIEVABLE

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 249
Tutor

Re: Guide doesn't work

Yes. I got the same problem.

Message 19 of 249
Teacher

Guide on DirectTVNow not loading

The guide isn't loading for DirectTVNow.  Tried uninstall & re-install app, didn't work either.

Message 20 of 249
Contributor

Re: UNBELIEVABLE

When should we see a credit on our bill for this?

Message 21 of 249
Contributor

Directv now app. Not working properly

Well, that was unexpected.
Looks like we ran into some trouble loading this content. Please try again in a bit.

I have gotten this message on my computer and TV.  I have tried reloading the app and attempted to sign in 4 times, still, this message (above) appears.  We are on a 5 day trial, and sure hope this is not going to happen all of the time! 

Message 22 of 249
ACE - Expert

Re: UNBELIEVABLE

Just login to your account and look for the credit to appear!

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 249
ACE - Expert

Re: Directv now app. Not working properly

There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 249
ACE - Expert

Re: Guide on DirectTVNow not loading

Stop wasting your time. There are reports of technical issues going on with the service. DownDetector reporting many customers are down.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 249
Contributor

Re: Guide doesn't work

I find myself adapting more and more to local antenna and other streaming service.  Won't belong and I won't find a need for Directv Now service.  

 

When should we see a credit on our bills for this?

Message 26 of 249
Teacher

Re: Guide on DirectTVNow not loading

Thanks for the response

 

Message 27 of 249
Contributor

Re: UNBELIEVABLE

HAHA... Ya I am not going to hold my breath...

Message 28 of 249
Contributor

Disappointed TOO

All I'm getting is  “Hmm....something went wrong. Please try again.”.  I unistalled and reinstalled and still getting the same message.  You'd THINK DirecTV Now would post a message on Facebook or elsewhere that this problem is being looked into, or SOMETHING.  DirecTV Now's customer service is LOUSY!!

Message 29 of 249
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