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Direct TV Now Streaming Issues for Over 4 Hours

Direct TV Now Streaming Issues for Over 4 Hours

 Currently my DIRECTV NOW account does not work. I keep getting the error message 50001 Dash 001. I have been waiting for help via the chat system for over an hour. This issue with being unable to view content has been an issue since zero 800 this morning and now it is almost 1200. So in essence I have been without service for four hours and counting. I have been with DIRECTV for over 10 years.   I do not feel like I am being treated as a valued customer. I would like the time that I have been without service compensated via my next billing cycle. Meaning I want the hours that I’ve been without service to be deducted from my overall billing statement. I want DIRECTV now to ensure that this does not happen again.   I would also like DIRECTV NOW to establish a customer service number that can assist individuals who are not savvy with the Internet or do you not want to have to wait for hours and hours on end for a chat response. I will use other avenues via Facebook  and Twitter which  my friends and family members have many followers to post how horrible the service has been with your company if this is not resolved in an  appropriate manner.  I am giving you guys an opportunity to fix your wrongs .

 

v/r,

 

 

39,237 Views
Message 92 of 250
Tutor

Re: Something went wrong error

Still no service on Direct TV Beta Samsung App. Is this currently being worked on 

Message 211 of 250
Teacher

Re: "bcb...expert" - problem NOT fixed!

At 5:19 p.m. PT, I can get to my guide to watch my channels but the Watch Now, Search and My Library functions do not work on my Roku device.  I have restarted it with no positive changes.

 

Message 212 of 250
Administrator

Re: Direct TV Now Streaming Issues for Over 4 Hours

We are close to resolving this, so you may start to see an improvement in your service. If it’s still not working properly, try restarting your device. We appreciate your patience as we work to fix this.


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 213 of 250
Contributor

Re: no service

Me too

Message 214 of 250
Contributor

Re: no service

This describes my problems as well.  

Message 215 of 250
Contributor

Re: no service

Only the Guide is working for me.  The Search and Discover links do not work.  This is on both roku and fire stick.

 

Working now as of 9:00 ET.  Thank you.

Message 216 of 250
Contributor

Re: no service

Working now.  Thank you.

Message 217 of 250
Teacher

Re: Direct tv now not working on android devices

As of 5:55 p.m. PT, everything seem to be working.  During the 6 hour outage, I was hoping they added AT&T Sportsnet, a channel they own, but they didn't.

Message 218 of 250
ACE - Expert

Re: Direct tv now not working on android devices

Are you kidding? They had a major outage and you were hoping that they added AT&T Sportsnet. You will never see that with DTVN.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 219 of 250
Administrator

Re: no service

This is great news. Thank you for updating! 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 220 of 250

Re: no service

Today is Sunday May 12th and I still have no service.... This really is disappointing.  Wish someone would get back to me.  Support and help is non-existent.  

Message 221 of 250

Re: no service

It's now Sunday, May 12th and I still have no service.  As a new subscriber this has been a disappointing experience.  Support and service and communication is non-existent. I wish someone would get back to me.  Thank you. 

Message 222 of 250
ACE - Expert

Re: no service

What do you mean no service? what device are you using? Receiving any errors? There was a major outage yesterday but all has returned to normal.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 223 of 250
Tutor

Re: Help

Thanks!!!
Message 224 of 250

Re: Help

My service is Direct TV Now 

Message 225 of 250
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