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DVR will not load/play recordings


DVR will not load/play recordings

DVR will no load recordings.  I see the ICON for each show, but when it begins to load, I get a message that the program is taking longer than normal to load, and a minute or so later, the screen goes blank.

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Accepted by ATTKevin
‎01-16-2019 9:16 AM

Re: DVR will not load/play recordings

Hello there, @hcaubrey!


With True Cloud DVRBETA, we’re still testing things out so you’re likely to see a few updates as we work on it. ⏯️ ⏺️ You can learn more about the True Cloud DVR beta error messages and fixes. Let us know if you have any further questions for us, we're here to help!


Frank, AT&T Community Specialist

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