- edited 11-30-2016 11:27 AM
DIRECTV NOW requires locations services to be on to provide the streaming service.
If your locations services are off, you may be presented with a screen asking to enable it.
Still getting an error?
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07-03-2018 7:57 AM
07-03-2018 8:12 AM
07-03-2018 8:18 AM
07-03-2018 8:28 AM
07-03-2018 10:22 AM
"They need to go by billing zip code instead of IP address."
The problem with that is they know people will lie, cheat, steal and murder to get the local and sports programming they want. Plenty of people have set up CC accounts with distant billing addresses to try to get the team they want. DTVN simply will not rely on any information the customer can control.
I have to wonder how many of the "since the upgrade I'm not getting XYZ local" complaints are from people who were receiving it improperly in the first place. It's hard to believe all those location errors would always be against the subscriber and never in his or her favor.
07-03-2018 10:35 AM
07-03-2018 10:45 AM
Might depend on what vendor they use for geolocation services. Of the major providers two show me in my correct city, the rest show various other locations, ranging up to 400 miles from my actual location.
See what they say about you:
07-03-2018 10:58 AM
Since the update I have lost all my locals. I received the locals before. Direct tv zip lookup indicates the locals I should receive. Even with my phone on LTE which should report my GPS location. It still doesn’t work. So the database they are using isn’t correct. I’ve sent them my GPS info. Still nothing has changed. Going on over a month now.
I thought one of the advantages this update allowed is receiving locals even while roaming. So that must me tied to the billing zip code but obviously that isn’t working. Also for years the sat companies have relied on billing zip for locals so why would it need to be different for streaming.
07-03-2018 11:10 AM
"Also for years the sat companies have relied on billing zip for locals so why would it need to be different for streaming. "
They rely on more than that. They have physically installed identifiable equipment at a particular address, and know where that is. If you connect your phone line to your receiver they can confirm you are still at that location any time they like.
The sat carriers learned long ago they can't rely on any information that comes from or is controlled by the subscriber.
07-03-2018 11:18 AM
You might be correct in your situation. But I ordered my sat online, installed it myself, didn't hook it up to the telephone line and still received my locals. This was with dish network.
Do you know how they plan on implementing receiving locals while roaming?
07-03-2018 11:28 AM
Perhaps I misunderstood, yes mobile devices have GPS. But I thought version 2.0 update allowed you to be in a different state and still receive your local channels.
- edited 07-03-2018 11:35 AM
Only if at your location you receive the networks where you are travelling to. If you get ABC, NBC, CBS, Fox then if the travelling location has them you can receive them. They have worked for me recently travelling.
07-03-2018 11:41 AM
At least they know where they shipped the gear, though that doesn't mean you necessarily installed it there.
I believe there are some restrictions on what you can get if you don't connect your receiver to a phone line, not sure, it's been a decade since I had DISH.
Back then I was able to get NYC locals here in Wyoming by getting a waiver letter from our local station, I have no idea if that's possible any more.
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