08-24-2017 7:49 PM
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08-24-2017 7:58 PM
Only thing I can suggest is to uninstall and reinstall the app. If that doesn't work you can try to factory reset your roku, but that's a pain because you have to reinstall all the apps and resign in to all of them.
08-24-2017 9:08 PM
08-24-2017 9:48 PM
If nothing works with your home (wired) internet - even on your phone - but everything works fine on your phone when on mobile data, that says to me that there likely is an issue with either your internet service or your wifi. It sounds like something is being filtered or blocked, like by a firewall. Depending on what sort of internet service you have, if you have a computer that you can wire directly to a modem - bypassing the router - and see if that works, you may be able to tell if it's an issue with your ISP or your router.
08-28-2017 3:30 AM
Thanks everyone for the suggestions and advice. So here is the simple solution to this: The Direct TV Now service is NOT yet supported by internet providers in Puerto Rico. I have a local internet service provider in my apartment here in PR. That is why I can only get it while using my data plan on my phone. This is so funny because the reason I ended up at AT &T is because my Verizon cell service is practically nonexistent here in PR and I needed a reliable phone service. AT&T has complete island wide coverage. I got a great pay as you go cell plan and cheap flip phone since I spend a lot of time traveling down here.
I saw an AT&T kiosk while in a mall in San Juan the other day and asked the salesman. He said the service is coming ...soon. Anyone familiar with how quickly things move down here knows that is code for 'probably not in my lifetime!!' That's ok. This island has so much to offer don't really have much time for tv anyway.
The hard sell by the guy at home convincing me I could not live without Direct TV Now makes me laugh now. Going to have to educate him when I get back home next week.
Thanks again everyone to the help.
08-28-2017 8:23 AM
"Puerto Rico" was the missing bit of info. It has nothing to do with internet providers - DirecTV Now service has never been available outside the 50 states, due to licensing restrictions on the content by the content providers. This is explicitly stated in the online Help/FAQ pages (specific page here). The phrasing does imply that this could possibly change in the future, but that is a very vague hope. I am surprised that you can get DTVN service while on mobile data - your phone is still not in the valid territory, and "knows it", due to GPS.
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