- edited 06-18-2018 8:37 AM
For the new DIRECTV NOW TV Experience, go here for updated Error Message details and troubleshooting.
The below explain DIRECTV NOW error messages and the troubleshooting steps to correct them.
Error Message 10: No Connection
When streaming DIRECTV NOW® from a mobile device, you may occasionally experience issues with your connection. Oftentimes, this can be fixed by powering your device down and restarting. See Network Connections for streaming recommendations.
Before restarting your home network, turn off any mobile or set-top device experiencing connection issues. Once the home network has been restarted, power can be restored to these devices.
If you have other devices that connect to the Internet, test them to ensure your connectivity to the Internet. If they do not connect, please contact your Internet Service Provider.
If your streaming device connects to the Internet using a Wi-Fi connection, the following steps may improve your connection:
If you're still experiencing trouble, please contact your Internet service provider.
Error Message 20: Login Error
This means that the DIRECTV NOW® email address and/or password was entered incorrectly.
The password reset link included in the email will remain active for 24 hours. If that time has passed, please follow the instructions above to have another password retrieval email sent to the account holder.
If you've forgotten the email address associated with your account, select the Chat link (available 24/7) at the bottom of this page for assistance.
Error Message 30: Service Error
We may be experiencing service related problems on our end. If so, we'll work to resolve any issues as quickly as possible. We apologize for any inconvenience!
For now, try the following tips which may also assist:
Error Message 40: Video Error
This message indicates trouble while loading video content. We are likely experiencing a temporary delay in data transmission and will resolve the issue as soon as possible.
For now, try the following tips which may also assist:
Error Message 50: Location Services Are Off
Your device's "Location Services" may be turned off. To update:
Error Message 60: Too Many Streams
You have reached the limit of playable devices for your subscription. Currently, you can stream content simultaneously on up to two devices with DIRECTV NOW®.
An additional subscription is required if you need more than two simultaneous streams.
Error Message 70: Blackout
If a game is blacked out from certain channels or subscription packages, you may be able to see it on another channel or on a local broadcast channel, if available in your area.
Sports blackouts are controlled by the leagues, associations and networks that purchase the rights to broadcast individual games. This is also in conjunction with local teams. For example, our agreements with sport leagues and associations restrict us from airing events near where a game is locally broadcast. In other cases, national networks like ESPN and TNT retain exclusive distribution rights to an event.
If a national network has the national rights to broadcast a sports game, DIRECTV NOW customers who live in the home team's area may not be able to watch with their DIRECTV NOW subscription. If a network that DIRECTV NOW carries has national rights to broadcast a game, it will be available on those channels.
Regional sports networks do not obtain national broadcast rights for professional sports.
Channel line-ups are based on the account holder’s billing address and determined by zip code.
Viewing is based on physical location and broadcast market at the time you're watching.
Teams, events, and programs not distributed locally are subject to a blackout.
Error Messages 80, 81, 82, 83, 84, 85: Action Failed
If you see an “Action Failed” error message, it is likely associated with one of the following tasks:
These errors should be rare and normal functionality should resume quickly. If the error message continues to appear, please close out of the DIRECTV NOW app and relaunch it. We apologize for any inconvenience.
Error Message 90: Rental
If you see error message 90 after purchase of a Video On Demand rental, sign in to your DIRECTV NOW account to check availability of the title and start time, if applicable.
In order to rent the desired show, sign in to your DIRECTV NOW online account for more info.
To rent the desired show, go to directvnow.com/ppv and sign in to your online account.
Solved by: Go to Solution.
12-01-2016 9:55 AM
"Helpful" is a matter of opinion and the true opinions are the ones given by those that were 'help'ed or not helped. And the latter is majority unfortunately. This was not well-thought out. Give us that.
12-01-2016 11:17 AM
please explain why I am getting error 70 code for AHC (american heroes channel)....this is a documentary channel not a sporting event...why is a channel that shows world war two documentaries being blacked out when I should be getting the channel.....there is no way to contact anyone in customer service via chat about this issue...
12-01-2016 12:11 PM
The support is terrible. I dont think they knew it was going to be this bad during launch. I ended up keeping my directv service after all these problems. I was calling to cancel this morning . I actually made a really good deal this morning. The loyalist group was reallly nice and gave me a heads up he said the dvr function isnt coming any time soon to directv now. So for what its worth..
12-11-2016 9:41 AM
a lot of people got their apple tv this week and have been trying out the service. We are now finding that viewing Fox NFL games on a HDTV hooked up the the apple tv gives error codes of a blackout! This is unacceptable. You need to fix this as it is not a mobile device but supposed to be replacing our set box tv tuner. If you do not want to see a lot of drop outs after the 3 months, I would ensure this gets fixed asap.
12-11-2016 2:37 PM
Wow, what a let down. I was so looking forward to the launch of this service. I was hoping to replace cable with this service, but that is not in the cards. The live streaming is full of glitches, hanging, and error messages. The on demand content is lacking, to say the least. I should have prviewed before signing up. Now I'm on the hook for three months and they won't let me cancel even though I was in the first week trial period. What a shame. Consider me cancelled.
12-11-2016 6:59 PM
The video with Directv now is very lagging and se ems shaky when watching. I updated my internet speed to 24 mbps at the suggestion of the at&t rentention department when I was gonna cancel because I was gonna get comcast internet. Any suggestion on why it would be so laggy/shaky?
12-12-2016 12:35 PM
I have been getting "Error Message 60: Too Many Streams" while watching movies. There is no 2nd streaming at all. Does anyone encounter similar situation?
12-13-2016 7:38 AM
12-20-2016 7:30 PM
- edited 12-28-2016 7:39 AM
I think DirectTV Now service is not really ready for customers. I'm having a real bad experience and support is non existent. The serivce does not work reliably and there is no way to get refund or partial credit. The dreaded 1502 error comes up every few minutes. I get this error consistently on Amazon Fire TV and Apple TV.
12-28-2016 7:47 AM
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