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ATT beta streaming box fails while trying to update

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ATT beta streaming box fails while trying to update

Just received ATT beta streaming box.  Setup fails at the checking for updates stage.

Error message 80003-001

"There's a Problem

We had a problem with checking for updates.  Please try again later.

For more info, visit att.com/atttvsetup

Try Again"

 

I have tried a dozen times over two days with identical results.  This error message is of no help.  I have no idea why it is failing.

I can find no appropriate solutions in att.com/atttvsetup.

Can anyone help?

 

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Message 1 of 7
ACE - Expert

Re: ATT beta streaming box fails while trying to update

Do a reset on the box (the red button) and try again.

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Message 2 of 7
Contributor

Re: ATT beta streaming box fails while trying to update

Did the reset a couple of times.  Box reboots, then automatically checks for updates and fails with the same error message.

Message 3 of 7
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Accepted by rjc0rm1er
‎05-06-2019 6:09 PM

Re: ATT beta streaming box fails while trying to update

I don't have the box but I've read on this forum that correctly resetting the box means pressing the reset button for more then 10 seconds.

Pressing it shorter means a "normal" restart. You could try again with this tip if you hadn't done that yet.

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Message 4 of 7
Contributor

Re: ATT beta streaming box fails while trying to update

Holding the reset button for 10 seconds completely reset the system and I was able to get the installation to complete(including updates).

Thanks.

Message 5 of 7
Contributor

Re: ATT beta streaming box fails while trying to update

I’ve reset the box at least 5 times and still hasn’t gotten through the updates to allow me to stream. Anyone know how to get it to work?

Message 6 of 7
Contributor

Re: ATT beta streaming box fails while trying to update

I have done the complete reboot at least 5 times and still unable to complete the check for updates. Don’t see anything of any use at the att.com/atttvsetup either. Anyone have a way to push this through?

Message 7 of 7
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