- edited 08-21-2019 6:49 AM by ATTCustomerCare
The quality of your stream depends on the plan you have and the number of devices you have connected. If you have a low-speed plan and a lot of devices connected, you may see issues like pixelation and freezing.
If you are wondering what is the best internet plan to have, check out our charts below. It will give you an idea of speed versus the number of devices.
Most people do not know but wireless speeds can drop in half. The chart below is an estimate of what speeds may be.
Heads up: Results can vary depending on the environment and how you use each device (streaming, browsing, download, etc).
To learn how you can improve your wireless experience, check out the Improve Your Speeds page.
ChrisZ, AT&T Community Specialist
- edited 12-10-2016 7:13 PM
I have six devices on my network. The only thing I have a problem with is Directv Now. I have three Rokus that are all superior to the Fire Stick. I stream Netflix, PSVue, Hulu, Fox Sports Go, Watch ESPN, Spotify and Pandora, and a Plex server with no issues. The problem is in the Fire Stick. When will the Roku app be available?
I've also disconnected all of the other devices on my network, and Directv Now still buffered continually until it locks up.
12-10-2016 8:29 PM
What kind of dumb answer is that from DirecTVNowCares. I download stuff, while my parents on the computer and I can stream Netflix, Hulu, Sling.tv at the same time no problems but DirecTVNot just buffers and gives me error messages.
12-11-2016 3:50 PM
DirecTV is basically admitting that they messed up and didn't provision themselves sufficiently to meet the demands. They under provisioned their network and CDN storage.
12-28-2016 5:01 AM
- edited 12-28-2016 5:29 AM
Did you know the more people that are trying to stream. The more servers you need to accommodate those people. Just take your recommendations and do the opposite, it's that simple. You CAN'T handle the streams not us.
12-28-2016 5:55 AM
There's no doubt that there are users with messed up and misconfigured networks. However, my guess is there are a lot of us early adopters who have finely tuned and updated systems and networks.
I recently reconfigured my network and have two Apple TV's hard wired. Comcast/xfinity Blast! is giving me very fast speed tests and still, the service chokes. The troubleshooting guides are stuff I already have been doing and always have done.
My experience is that the service fails even in a best use case scenario.
12-31-2016 2:54 AM
So I only have 1 single device with a wired connection my speed is 75mbps. I don't have wireless at all in my home. My DirectvNow is still bufferring and freezing? I can only conclude that it's on your end AT&T. Can you please explain what the issue is on your end, and when will it be fixed?
12-31-2016 4:15 AM
They won't take blame. If AT&T says the service is not working properly, than they will loose new customers.
12-31-2016 5:32 PM
Did you know that I have been trying to watch ESPN with freezing and buffering every 10 seconds on your service, but just switched to PSVUE 30 minutes ago and Clemson just scored another touchdown without my tv buffering once?
12-31-2016 7:24 PM
Interesting that I cannot watch ESPN without the same prime-time issues everyone else has on my Apple TV. Since you allow me to sign-on to the Watch ESPN app with my DirecTV Now account, I can watch ESPN there on the very same Apple TV on the very same network with no issues but streaming from their servers. If you work with other app providers and get DirecTV Now logons working in them, I will gladly use their apps to offload my streaming from your constantly freezing and erroring out app and servers until you can get DirecTV Now working properly as the service that it is supposed to be.
01-01-2017 5:18 AM
01-01-2017 9:22 AM
I read that post and actually said out loud, "DUH!". DTNow, your users are not stupid (interestingly, the word I wanted to use, which starts with "i", is considered a "bad word" and the post couldn't be sent. )
02-14-2017 10:40 AM
This service is BOGUS. Tell everyone you know, every attempt at trying to get some answers or tech assistance is futile. But I can't dare cancel my $35 plan, because if I do, I'll never get that price again. Nevermind that it DOESN'T WORK. See my thread in the General Discussion sub-forum for my details. I've given AT&T five weeks to fix this crap, NO HELP WHATSOEVER. Only accusations that its my equipment or settings. If you want to assist me, then FIX your junk program, refund ALL of my money and then give me the guarantee that I can purchase the same $35 package in whatever year you repair this junk if at all, and get it working for real. THIS IS FRAUDULENT
02-18-2017 4:10 PM
Since I originally had success abeit for 3 days with Chrome browser, thats what I had been working on, and as suggested tried Internet Exporer several times with no success, or so I thought. Turns out that Microsoft Edge was stubborn on letting go of the default browser, and when I finally was pretty sure I had explorer going, it errored something about missing or corrupt files. Looked to me like I had a missing update somehow, and after several attempts at trying to find out what was missing exactly, somehow I got a prompt for Silverlight download. So at long last I am the luckiest, because I now have DTVN that works on Internet Explorer. I've done some heavy duty griping on this forum, and I do have to say I am disappointed at the lack of tech support or pretty much anyone at all that resembles a company representative. I don't have to tell anyone how frustrating this can be, particularly if it worked at first. To AT&T 's credit, they have listed many possible fixes that you can try, some of them are a bit of a stretch if you ask me, but hey...some of them worked for somebody. As it stands from my perspective, Chrome didn't work for me as a browswer for over a month and there is no reason to go back. A guy just has to dive in and start trying things, no one is going to walk you through anything here. I wish the rest of you good luck on your quest to rid yourself of problems for what I believe is a great lineup of channels available at a fair price. Hawg