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AT&T TV Now issues with Fire Stick

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AT&T TV Now issues with Fire Stick

Here is my issue - I used to have AT&T TV Now but stopped subscribing to it a few months ago. I decided to give it another try with their promotion of 3 months for $10. I have 3 TVs; 1 is an Element TV with Amazon Fire TV built in, and the other two use Fire Sticks. I have been able to use the AT&T TV Now service fine on my Element TV, but I've not been able to get it to work at all on my Fire Sticks. When I launch the app on my FireStick it keeps saying "The page is unable to load right now." I have tried everything I know to do: clear cache, uninstall/reinstall, I even set my Fire Stick back to factory defaults and started all over, but I keep running into the same problem, and I can turn my Element TV on while I have this problem and it comes right up. Not sure what to do at this point other than give up on AT&T TV Now once again.

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-31-2018 4:02 PM

Re: DirectTV Now issues with Fire Stick

Hi all,

 

If you are using a 1st generation Fire Stick, they are not compatible with AT&T TV NOW. Not to worry, check out what Fire devices and other streaming platforms work with AT&T TV NOW.

 

If you do have a compatible device, try uninstalling and reinstalling the app. Restarting your internet connection can also help. 

 

ChrisZ, AT&T Community Specialist 


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Message 2 of 10
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Re: DirectTV Now issues with Fire Stick

https://soc.att.com/2LH9L2H


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10
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Accepted by topic author
Accepted by hwdeibel
‎07-24-2018 10:02 AM

Re: DirectTV Now issues with Fire Stick

Thanks, last night I figured out that it wasn't working because my Fire Sticks are 1st Generation.  DirecTV Now used to work on these Fire Sticks but no longer do. I have ordered a 2nd gen stick which will hopefully resolve the issue, but it's annoying that I am forced to upgrade my hardware in order to use this service.

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Message 4 of 10
Administrator

Re: DirectTV Now issues with Fire Stick

@hwdeibel

 

You're welcome! We completely understand that it can be frustrating. We are working to make your streaming experience better while keeping up with the latest technology 🙂 Let us know if you have any additional questions.

 

Jan, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10

Re: DirectTV Now issues with Fire Stick

I can't sign in to my direct TV 

 

Message 6 of 10

Re: DirectTV Now issues with Fire Stick

I am n

Message 7 of 10

Re: DirectTV Now issues with Fire Stick

Hi, Tried to sign in to my new Direct Tv Now on my smart tv and it will not let me sign in.  Help!

Message 8 of 10
Contributor

Re: DirectTV Now issues with Fire Stick

I have a New Amazon Firestick 2nd generation. Our speed test internet download is 43mb. When trying to watch a Recorded Show on DTV Now all it does is Continually Buffer & Display a Sorry it's taking so long Message. Amazon & Netflix Streaming work Perfectly. DTV Now is unusable & will soon be Canceled. B

 

Message 9 of 10
Contributor

Re: DirectTV Now issues with Fire Stick

I have both a fire stick and iPad using Directtv Now.  The fire stick shows Fox Sports Southwest Oklahoma and the IPad shows Fox Sports Southwest for the Dallas Ft. Worth area.  I want Fox Sports Southwest for the DFW area on my fire stick.  I’ve entered the zip code on my fire stick, 76180.  How do I fix this problem?

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