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AT&T TV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

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AT&T TV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

 

Effective February 14, 2018, AT&T Sponsored Data will be available with AT&T PREPAID.

 

If you currently have AT&T PREPAID℠ (formerly GoPhone®), you can now stream AT&T TV NOW (as well as our other Entertainment services like DIRECTV and U-verse) without having the stream affect your data usage.

 

Streaming + Data Details 

Product Details 

 

-ATTCustomerCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 10
Professor

Re: DIRECTV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

Note, this does not apply to Cricket Wireless, also an AT&T prepaid service.

https://www.cricketwireless.com/l/dtvnow.html

Message 2 of 10
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTTVNOWHelp
‎03-02-2018 10:33 AM

Re: AT&T TV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

And here’s more info:

 

Who is eligible?

  • Sponsored Data is available to postpaid customers who have an active AT&T data plan, a 3G or 4G (HSPA+ and LTE) capable device – including smartphones, tablets, laptop modems, and mobile hotspots – and use the AT&T domestic wireless network. AT&T PREPAID customers’ eligibility may be limited to specific offers.

How do I know when I am accessing Sponsored Data content?

  • Companies using the service will notify customers directly. If you are unsure if a company is providing a sponsored offer, you should contact the company for additional clarification through their normal customer service channels.

Does Sponsored Data content usage show up on my bill?

  • Postpaid customers can view their Sponsored Data usage in the "Data Detail" section of their paper bill, and in the detailed usage section within "My Wireless" in their online bill. AT&T PREPAID customers can view their usage in "account history" online. Additional FAQs here.

 

-ATTCustomerCare

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 10

Re: DIRECTV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

cannot sign in on the service password want work

 

Message 4 of 10
Tutor

Re: DIRECTV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

Since version 2, directv now app for iPhone is using data. You guys need to fix that. It is advertised as sponsored data, yet at this time is not. 

Message 5 of 10
ACE - Expert

Re: DIRECTV NOW streaming with AT&T PREPAID℠ (formerly GoPhone®)

What means are you using to tell that your data is not sponsored?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Tutor

Re: DIRECTV NOW streaming with AT

I have a 1G data plan with AT&T and I have been a direct tv now subscriber since the beginning. Before the version 2 rolled out I’ve never ran out of high speed data. Now I’m running out in less than a week. My usage of direct tv now and other apps remained the same. I do stream with direct tv now a lot.
Message 7 of 10
ACE - Expert

Re: DIRECTV NOW streaming with AT

I have seen a few reports of this in the past (prior to version 2) - no explanation of what happened, but I believe I heard Support has been able to fix it (at least temporarily?).  I can't say if I see this or not - I personally don't stream on cell data very much.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Tutor

Re: DIRECTV NOW streaming with AT

It would be nice if somebody can get on it and fix it. My whole phone is running at 2g speed now because of it. Do you know who I need to contact to get it fixed? Thanks.
Message 9 of 10
ACE - Expert

Re: DIRECTV NOW streaming with AT

I would contact either Wireless Customer Service or DirecTV Now Customer Service, or both.  Contacting Wireless is likely easier, so I personally would start there...

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
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