Audio but no video defect in directv now on appletV

[ATTTVNOWHelp]

AT&T TV NOW on Apple TV

How do I install the AT&T TV NOW application?

1. Open the App Store on your Apple TV device.
2. Use the search function of the App Store to find AT&T TV NOW.
3. Select the AT&T TV NOW application and then select the “Get for free” option.
4. If prompted, enter your Apple ID password. The application will begin to download.
5. For more information about the App Store on your Apple TV check here.

How do I find the AT&T TV NOW application?

1. Ensure you have downloaded the AT&T TV NOW application via the App Store.
2. You can launch the application from the App Store if it is installed.
3. Alternatively you can use the Apple TV search function to find the installed application.
4. For details regarding arranging applications check here.

How do I update the AT&T TV NOW application?

1. By default, every Apple TV device will automatically update the AT&T TV NOW application when a new version is available.
2. If you have disabled automatic updates, go to the App Store and select the AT&T TV NOW application. Updates will be available on the application page.

How do I remove the AT&T TV NOW application?

1. Highlight the AT&T TV NOW application and hold down the select button until the application starts to shake.
2. Press the play/pause button and then choose to delete the application.

Is Dolby Digital 5.1 Sound available?

• Yes. It is available on the On Demand content that provides it. For Live TV, it is not available.

Issues with AT&T TV NOW on your Apple TV?

If you are running into issues playing AT&T TV NOW on your Apple TV, such as issues with the application starting or picture/sound issues, these steps can help repair your service.

Test the Internet connection on your Apple TV

1. From the Apple TV home menu, select Settings.
2. Select Network then under Connection it should say Connected.
3. If your Apple TV is not connected to WiFi visit the Apple TV support site here to configure the device.

 Force close the AT&T TV NOW application

1. Double tap the Home button on the Apple TV remote.
2. Move between applications left or right until AT&T TV NOW is highlighted.
3. Slide the application up so that it is no longer selectable.
4. Press the home button to return back to the main screen
5. Launch the AT&T TV NOW application again.

 Power cycle your Apple TV

1. Unplug the Apple TV device for at least 30 seconds.
2. Plug in the Apple TV device.
3. Launch the AT&T TV NOW application.

 Troubleshoot your hardware connection

1. Make sure that an HDMI cable is being used.
2. Verify you are connecting the Apple TV directly to your television.
3. Try disconnecting your HDMI cable from the Apple TV and your television.
4. Try another HDMI port on your TV.
5. Replace your HDMI with a different one.
6. If available, try an HDMI port on another TV.

 Getting an error Code?

• Find out what it means here

 Sign-in Issues

• Test on another device. If still having issues, follow the steps at our sign-in error article. 
• If the issue is isolate to the Apple TV, logout of single sign-on and your TV provider. 

Hope this helps. Let us know if you have any other questions.

-ATTCustomerCare 

[ATTTVNOWHelp · Accepted solution]

If still having issues, here are a few other posts that may help:

Fixing Buffering/Streaming issues

Adjusting your Stream Settings

Understanding Error Codes

Understanding Blackouts

[ImTheDude]

First, the app sucks (I am using AppleTV 4th gen). I get that it is a 1.0 version and will be updated to be better in time. Honestly, I don't even care about using the DirecTV Now app right now. I care more about being able to use the network apps (History, AMC, Fox Now...) to watch TV content. The problem is that DirecTV Now is not an option for service provider when I try to connect those apps... or the AppleTV app (one sign-in feature). Instead of making us all wait for the DirecTV Now app to be good, please use your time to ensure it is a listed provider so we can use the apps that are good to watch content now (while we wait for your app to become usable). 

[ArlArl]

Addressed to any ATT person that can provide useful information on this topic:

when will the problem of audio but no video on appletv be fixed?

To marketing: what credit will be supplied for paying for a defective product?

I'm out $105 for trying an ATT product that is defective.

Support says in chat no refunds or credits will be offered. 

That's not going to fly.

[itzwinger]

I installed the app on my Apple TV but dont see NBC as a channel option even though I see it on my phone and PC. Same for Comcast Sports Network.

[homemade]

yes me too, $105 down the drain for pre paying. Sling worked much better so did HULU and Netflix. This app is so buggy.

[homemade]

yes me too, $105 down the drain for pre paying. Sling worked much better so did HULU and Netflix. This app is so buggy.

[jsirwin]

I keep getting an error while watching live tv where the picture goes black and says channel could not load. Sometimes I can still hear sound but can't see picture. I have reset Apple TV and modem severs times. What is going on? This is frustrating!

[jsirwin]

I am trouble getting to the menu on directv now using my Apple TV that's says home, shows, movies, network. I have no trouble with my tv utilizing amazon fire but can't get to this menu with Apple TV using the Apple TV remote. Help please!

[Rsoto3n1]

Can view some channels but most display this error and only have audio. It shows a picture for 2 seconds when you first select the channel. Using Apple TV

[Yohimbe]

As far as the Home screen issue, I was using a Harmony remote to control the Apple TV and found that it will not duplicate the "Up Swipe" function of the remote that comes with the Apple TV  remote.  The one  remote gesture seems to be the only way to get you out of the guide and returns you to the Home screen. Unfortunatly I have keep the Apple TV remote handy. I would suggest DirectTV add a Home menu button to the guide screen. 

[kekkars]

I too prepaid $105 for this crappie app. I plan to return the Apple TV unopened box to Apple Store for a store credit of $140 and use it in future. I am surprised that we don't have option to return the Apple TV and get back 105. I am feeling very bitter about this purchase. 

[Lennus123]

This error pops up on the Apple TV app on certain channels. These same channels also do not load on Chrome.

[aswanisuri]

Same for me too? How do I watch movies on DirecTV Now App on the Apple TV? I can see movies on my iPhone.

[Gary L]

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@aswanisuri wrote:

Same for me too? How do I watch movies on DirecTV Now App on the Apple TV? I can see movies on my iPhone.

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