- edited 09-20-2019 9:54 AM by ATTHelpForums
With AT&T TV NOW, you now have the ability to store 20 hours of programming at no extra charge.
At the moment, some channels are not currently available for live recording, such as HBO, HBO Family, HBO Latino, and Cinemax - but stay tuned for more updates.
WATCH A RECORDING AND MANAGER YOUR PLAYLIST
Solved by: Go to Solution.
08-17-2018 11:34 AM
I think that before increasing their pricing, even $5, they should get it right at least!! It hangs, freezes, chops use recordings, resets to start, deletes movies even when it isn’t nearly full, it doesn’t give you but one air date to choose from to record (only the next one o the schedule), and glitches on demand access though I’ve subscribed to the channels, even on demand channels I’ve purchased. And not all the channels show up on either the Apple or Amazon Fire TV devices. It has improved since the launch menu wise, but a long way to go to be of a professional quality. For the original pricing, I put up with it, but then, Cinemax doesn’t even have access license to it’s app!! Good Greg! And STARZ is extremely limited in on demand offerings without going to the app. I find it difficult to understand the value add to I crea pricing, and costs are intrinsic to the development and advancement of any technology, I’m certain. Must offer a marketable product to invent customers to stick it out while you get the kinks out!! Shame!
08-18-2018 7:54 AM
To record live events pre-event with a buffer just select the next program(s) in the guide and there's your buffer. I used it last weekend for the NASCAR race. With TiVO for my OTA recordings I can just add a predetermined length. The additional program recording as suggested does the same thing.
08-25-2018 11:04 AM
According to online news articles the DirecTV Now DVR will be exiting beta status on August 29, 2018 it will include 20 hours of storage at no additional cost. Their will be add on's at an additional monthly cost if you need more than 20 hours of storage space. https://bgr.com/2018/08/25/directv-now-cloud-dvr-how-to-use-for-free/
10-04-2018 1:26 PM
I keep having shows being recorded in my library that I have not set to record . I keep deleting them. I have set to record then cancel the recording to try to trouble shoot but three shows keep getting recorded that I did not set to record and do not want and do not want to waste my space and potentially miss a recording that I actually want
10-04-2018 1:41 PM
Still have beta and it is horrible—crashing and freezing all the time and screwing up scheduled recordings with code errors. I have a first rate connectivity and only one using it, and only the directv now is my headache.im fed up eve though I was locked into the first customer price, it’s not worth the aggravation, and I am changing providers or rather , already did, with a great streaming deal, works well, and will cancel this service before it renews again.
ive bern waiting for something that gives me what I want, and not 100+ things I don’t, and doesn’t freeze or screw up or fall out repeatedly. I more than given this service a chance so I don’t feel like I wasn’t patient and proactively reached out to get help with the problems, but they have competitors now and lots of them, and user friendly and most of them are working on cloud dvr options for streaming plans.
I’m done complaining and asking for them
to clean it up and offer better services AND pricing incrntives for add ons. My new service gives me the channels I want and premium channels at a bundle discount, and more options,and menu is much better, and more network apps too. No equipment or contracts either, so I’m much happier now. Too bad DTN didn’t try; I tend to stick with companies a long time if they respond effectively, and overlook flaws if they are infrequent or resolution is coming. Tooo bad.
10-06-2018 8:43 PM
It would be the use of the networking apps if they offer those options for what you are viewing. The apps have always offered better content and a improved performance experienced.
10-16-2018 8:24 PM
I have this same issue, plus others:
1. Stuff I've never set to record is recording.
2. I can't cancel an entire series, just one at a time through "Upcoming Recordings."
3. Even if I set it to record "New Episodes" only, it records all episodes.
Flakey-ist DVR I've ever seen, hate it! I tried to chat into customer service and they were no help. I know this is Beta, but seriously fix the basic issues!
10-29-2018 9:34 PM
What a dumpster fire of an app. Hard to imagine how this could be made a worse interface. For instance; no information on how to cancel a series that I no longer want to record. Not available on the Roku app, no information in any of the support docs, nothing for web or iOS versions. Completely unintuitive interface. It's like AT&T is intentionally trying to drive customers away. Trying to chat, I realized it's with a chat-bot. No progress.
HOW on earth can I cancel a series that I no longer want to record? I only have the option to delete (trash icon) the one recorded show; no identifiable option to cancel the series. GAAHHHHHH!!!!!!!
10-30-2018 9:56 AM
I finally figured out how to cancel a series recording. If you search for the show from the main page (Guide, My Library, Search, etc.), then select a show, it gives you the option to either cancel the recording or record the series. I had to hunt for this as it's not called out in any of their support documents.
10-30-2018 9:57 AM
Search for the show from their main page, then select the show, and on the show information page it has the open to record or cancel recording. I had to hunt and hunt for this. Good luck!!
10-30-2018 10:33 AM
The main page for one particular show does *not* have the "cancel recording" option for the series. Only the "trash" icon to delete the one recording. Even DirecTV Now support doesn't know how to do this. What a joke.
10-30-2018 4:41 PM
11-07-2018 7:02 AM
DVR is awful. My biggest complaint, and it's huge, is that I have selected to record only new episodes, but it records every episode. These shows are in syndication on many channels, and some have days where it plays all day. This means that recordings of episodes I have not yet watched get dropped for 12 year old reruns, because the 20 hour limit is used up. The only way I can get in touch with tech support is via Twitter DM. They were no help. Just said it was in beta.
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