Explore & discover

Helpful Links

Impacted by the government shutdown? AT&T can help.  Learn more
Upgrade & Activate Online
Upgrade & activate your devices online!

Are you ready to upgrade or activate your device?

It used to be a hassle to upgrade or activate your phone, but AT&T has made it easy as 1,2 3, with our AT&T Upgrade online process. Regardless of whether you are upgrading or activating an iPhone or Android phone, this page will point you in the right direction!

Whether you’re upgrading a device with AT&T Next or other AT&T Upgrade plan or activating a new one, we can we’ll walk you through unlocking your device, replacing your SIM card, using the AT&T Mobile Transfer app, and anything else you may need to get up and running!

NEW!: The brand new TechBuzz by AT&T blog can also help you prepare to upgrade your phone!

Latest messages about Upgrades & Activations

Trackphone needs to be reactivated

I live zip 41071 they are telling me because I let phone go so long I have to buy a new Sims card
by Ronniedisabled on Dec 28, 2018 7:30 AM
2 2 Replies 216 Views
216 Views
by Clemson.4 on Dec 17, 2018 8:51 AM
1 1 Reply 232 Views
232 Views

Being charged for service call troubleshooting when no internet service available at address!!!

Hello, I have been trying to add a line to my account but can't due to an "Outstanding Balance" on my account. I ordered U-Verse i...
by JeremyCragg on Dec 4, 2018 4:40 AM
3 3 Replies 395 Views
395 Views

Recievers being replaced

It was brought to my attention some time ago that sometime after Jan. 1 2019 DirecTV would not support the older receivers. Are th...
by twinoaks2 on Dec 3, 2018 8:22 AM
3 3 Replies 297 Views
297 Views

Prepaid upgrade

I have prepaid service had same one for years can u upgrade prepaid and save money or is it just postpaid
by Taralynn1980 on Nov 3, 2018 8:36 PM
2 2 Replies 704 Views
704 Views

Sim card activation on a previous phone

A Samsung G570M was bought through an AT&T agent, then the screen broke so another phone was ordered, it came with a SIM card that...
by dronit on Oct 17, 2018 2:55 PM
3 3 Replies 1007 Views
1007 Views

AT&T unlimited plan plus one line

Hello! What does it mean: Unlimited Plus One Line+ shared plan charges1 devices- 000-000-0000 the name of the owner of plan
by Caruza00 on Aug 28, 2018 2:29 PM
0 0 Replies 744 Views
744 Views

Galaxy note 9 upgrade

I just ordered one Samsung Note 9 ,and now my son wants me to get the note 9 Buy one get one free.I ordered only one phone , but I...
by Juanito2 on Aug 26, 2018 1:38 PM
1 1 Reply 1570 Views
1570 Views

Samsung s7 out of stock?

I'm due for an upgrade and have settled on the s7. It shows up in a general search, but when I tried to order it said the phone wa...
by jolly1 on Jul 30, 2018 5:34 PM
1 1 Reply 924 Views
924 Views

Galaxy s7 IMEI is showing as "non AT&T" device

Tried to request an unlock code for my Galaxy S7. Have received notices from AT&T in MyATT account that my phone is eligible to un...
by Baseballdad123 on Jun 27, 2018 4:31 AM
1 1 Reply 1059 Views
1059 Views

Upgrade

Tried to upgrade my number since my original phone is now paid off and when I add a new phone to my cart, it wants me to pay the e...
by maskedrider1009 on Jun 19, 2018 6:17 PM
0 0 Replies 1214 Views
1214 Views
by rafaelgoldbaum on Jun 10, 2018 7:47 PM
1 1 Reply 1429 Views
1429 Views

How to deactivate or remove a line

I see all the information on how to add or activate a line but nothing about how to remove or deactivate a line. Does AT&T not thi...
by fsutish on Jun 8, 2018 8:26 PM
1 1 Reply 2024 Views
2024 Views

Actualizacion

Tengo un s7 edge modelo sm-g935a at&t y no me llega la actualización de android oreo, no se si me la mande samsung o at&t y no se ...
by Fuentes-mk on May 19, 2018 12:44 AM
0 0 Replies 1097 Views
1097 Views

can't activate new phone and can't call AT&T

I called ATT to activate my new iphone 8+ they deactivated my old phone but failed to activate my new phone now I can't even call ...
by edowney123 on May 15, 2018 4:33 PM
1 1 Reply 1677 Views
1677 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question