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Lost Trade in Multiple Attempts

About a year ago I had ordered an iPhone 14 in place of my iPhone 11. I had received the new one and packaged the trade in for mailing. I had followed the instructions given to me. After a few months it was determined that AT&T never received the trade in so now it puts me responsible. After mul

Questions

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AT&T says my phone is prepaid when it's not

I've been trying to unlock my Motorola razr+ that was bought on a postpaid installment plan. I've paid off the installment plan and have been trying to unlock the phone, but every time I try, it gets denied and says that it's a prepaid phone and I need to do it through the myATT app. When I go to th

Questions

15

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Complaint for AT&T regarding ordering a new phone online.

I hope someone who works for AT&T will see this. I couldn't find another place to file a complaint: I recently tried to order a new phone from your website. Everything went fine at first, but at the end of the process I was informed that I would need to provide a photo ID to prove my identity.

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10

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New customer

I went into at att retail store wanting 5 business lines for a new account. All of my information was taken and was given a quote for what I would have to pay out of pocket.  Of the 5 lines 4 were going to be trade ins with 2 of them having new numbers.  I had to go in the next day bc I d

Questions

21

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PHONE FRAUD!!!!

Has anyone had an issue with upgrading a phone, turning in said phone and then getting a dismantled phone back saying thats what you sent in? I've even gone to the post office and been told that this is happening to att customers , no other company has had customers come in to say that they've had t

Questions

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