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Upgrade & Activate Online

Upgrade & Activate Online
Learn, discuss and share tips!

Are you ready to upgrade or activate your device?

It used to be a hassle to upgrade or activate your phone, but AT&T has made it easy as 1,2 3, with our AT&T Upgrade online process. Regardless of whether you are upgrading or activating an iPhone or Android phone, this page will point you in the right direction!

Whether you’re upgrading a device with AT&T Next or other AT&T Upgrade plan or activating a new one, we can we’ll walk you through unlocking your device, replacing your SIM card, using the AT&T Mobile Transfer app, and anything else you may need to get up and running!

Top Upgrades & Activations Remote Discussions

Hello Everyone! If you are a frequent visitor to the community, you’re probably aware of all the many resources we have available that show how to upgrade and activate your new phone or device. Thanks to your feedback, we wanted to simplify the AT&T Upgrade process and have all these great resources in one place! Now whether you have the latest iPhone, or you have the late... read more
It has been over a month since I added minutes. My phone says emergency call only, sim not provisioned, MM#2 Visit SIM Card Error for additional information.
I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number? It just shows "No Service" in upper left corner. Ideas?!?! [Subject edited for better exposure]
I have an iPhone 6 for my granddaughter that has been on ATT. Her parents are going to take it over but they have Sprint. As long as it is paid for and unlocked, will she be able to use it with Sprint?
Hello Community, Although this is an older thread, we noticed it is still visited quite a bit and wanted to provide some updated information. We did have an outage for a few days on the Unlock Portal between 2/27 and 3/3. If your issue occured at this time, please resubmit your request. To get answers to all of your unlock questions, please take a look at our Device Unlock overview... read more
Hello Community, Although this is an older thread, we noticed it is still visited quite a bit and wanted to provide some updated information. We did have an outage for a few days on the Unlock Portal between 2/27 and 3/3. If your issue occured at this time, please resubmit your request. To get answers to all of your unlock questions, please take a look at our Device Unlock overview... read more
I purchased an AT&T GoPhone from a retailer. The device just arrived and I want to unlock my device. Can I do this online?