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Posted Aug 21, 2013
6:25:06 PM
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Outlook 2007 frequently asks for my wife's password

We just switched to U-verse and got our new email accounts.  I created 2 sub-accounts for my wife and one primary one for myself.

My wife's Outlook 2007 frequently asks for her password (for both of her accounts). Then, emails work for a while and the problem returns over and over again!  I have Outlook 2010 and set up our new accounts the same way and I never have a problem.

Any answers?

Frustration is growing in our household...

We just switched to U-verse and got our new email accounts.  I created 2 sub-accounts for my wife and one primary one for myself.

My wife's Outlook 2007 frequently asks for her password (for both of her accounts). Then, emails work for a while and the problem returns over and over again!  I have Outlook 2010 and set up our new accounts the same way and I never have a problem.

Any answers?

Frustration is growing in our household...

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Aug 22, 2013 5:14:55 PM
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Hi terrysatx,

We apologize about the issues you are having with your wife's account, but we would be glad to help you get this issue resolved. One thing that might be happening is that a security flag has been triggered on one of our mail servers. To get past it, follow the instructions from this article:

Client Email Stating Wrong User Name or Password

Also, you want to double check your settings, just in case some things changed when you moved to U-verse

Outlook 2007

Let us know if this helps.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Outlook 2007 frequently asks for my wife's password

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Aug 21, 2013 6:35:15 PM
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UPDATE: I tried setting up her account (a sub-account under mine), and I get the same errors on Outlook 2010 as she gets on 2007!  So it seems to be a sub-account problem???

UPDATE: I tried setting up her account (a sub-account under mine), and I get the same errors on Outlook 2010 as she gets on 2007!  So it seems to be a sub-account problem???

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Aug 22, 2013 5:14:55 PM
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Hi terrysatx,

We apologize about the issues you are having with your wife's account, but we would be glad to help you get this issue resolved. One thing that might be happening is that a security flag has been triggered on one of our mail servers. To get past it, follow the instructions from this article:

Client Email Stating Wrong User Name or Password

Also, you want to double check your settings, just in case some things changed when you moved to U-verse

Outlook 2007

Let us know if this helps.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi terrysatx,

We apologize about the issues you are having with your wife's account, but we would be glad to help you get this issue resolved. One thing that might be happening is that a security flag has been triggered on one of our mail servers. To get past it, follow the instructions from this article:

Client Email Stating Wrong User Name or Password

Also, you want to double check your settings, just in case some things changed when you moved to U-verse

Outlook 2007

Let us know if this helps.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 22, 2013 7:41:09 PM
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Thanks for restoring sanity in the house.

Thanks for restoring sanity in the house.

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Aug 22, 2013 7:49:18 PM
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Edited by DavidCS on Jan 23, 2014 at 3:20:15 PM

Glad to help. We all live by the golden rule a happy wife is a happy life Smiley Happy

 

Also, if you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Glad to help. We all live by the golden rule a happy wife is a happy life Smiley Happy

 

Also, if you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Outlook 2007 frequently asks for my wife's password

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