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Posted Aug 28, 2013
3:33:51 PM
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If I cancel my U-verse service, is there a way I can keep my email?

If I cancel my U-verse service, is there a way I can keep my email? I'm still new, so I'm not planning on cancelling. Still, I want to know the potential repercussions of using my Yahoo-powered AT&T email account. Thanks.

If I cancel my U-verse service, is there a way I can keep my email? I'm still new, so I'm not planning on cancelling. Still, I want to know the potential repercussions of using my Yahoo-powered AT&T email account. Thanks.

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Aug 28, 2013 4:24:13 PM
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ACE - Master

I believe you can keep your email address after you cancel since it's thru Yahoo mail servers.  I can not find any official AT&T site or documentation to back this up though.  Maybe one of the community managers will be able to better assist.

Scratch that.....I found this in the Terms of Service:

Termination or Cancellation of Service

a.  Cancellation of Service by Customer. When you purchased the Service, you agreed to a
specific price and plan, which may have included a term. You agree that if
you cancel your plan before the end of the term, you will pay the early
termination fee associated with that plan.  At the conclusion of your term
or if you did not sign up for a term plan, the term for your Service will be
month-to-month. When you cancel your service, your account ID e-mail address
will remain active, as will all e-mail subaccounts you have created. The e-mail
accounts may be accessed from the att.net website.

Complete document here: att-internet-terms-of-service

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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If I cancel my U-verse service, is there a way I can keep my email?

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Aug 28, 2013 4:24:13 PM
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ACE - Master

I believe you can keep your email address after you cancel since it's thru Yahoo mail servers.  I can not find any official AT&T site or documentation to back this up though.  Maybe one of the community managers will be able to better assist.

Scratch that.....I found this in the Terms of Service:

Termination or Cancellation of Service

a.  Cancellation of Service by Customer. When you purchased the Service, you agreed to a
specific price and plan, which may have included a term. You agree that if
you cancel your plan before the end of the term, you will pay the early
termination fee associated with that plan.  At the conclusion of your term
or if you did not sign up for a term plan, the term for your Service will be
month-to-month. When you cancel your service, your account ID e-mail address
will remain active, as will all e-mail subaccounts you have created. The e-mail
accounts may be accessed from the att.net website.

Complete document here: att-internet-terms-of-service

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I believe you can keep your email address after you cancel since it's thru Yahoo mail servers.  I can not find any official AT&T site or documentation to back this up though.  Maybe one of the community managers will be able to better assist.

Scratch that.....I found this in the Terms of Service:

Termination or Cancellation of Service

a.  Cancellation of Service by Customer. When you purchased the Service, you agreed to a
specific price and plan, which may have included a term. You agree that if
you cancel your plan before the end of the term, you will pay the early
termination fee associated with that plan.  At the conclusion of your term
or if you did not sign up for a term plan, the term for your Service will be
month-to-month. When you cancel your service, your account ID e-mail address
will remain active, as will all e-mail subaccounts you have created. The e-mail
accounts may be accessed from the att.net website.

Complete document here: att-internet-terms-of-service

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: If I cancel my U-verse service, is there a way I can keep my email?

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Aug 28, 2013 5:18:14 PM
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Teacher

Thank you for the good (and complete) answer. Sounds like I will not experience any discomfort if I ever decide to quit U-verse.

For the record, by the way, I am happy with U-verse so far.

Thank you for the good (and complete) answer. Sounds like I will not experience any discomfort if I ever decide to quit U-verse.

For the record, by the way, I am happy with U-verse so far.

Re: If I cancel my U-verse service, is there a way I can keep my email?

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