Tutor
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5 Messages
Ooma Wireless Setup with UVerse 3801HGV Router/Gateway: Call Quality Issues
I just got UVerse the other day. Turned the Ooma Telo device (with wireless dongle) on and it connected to the router without any problems (it seemed). Speedtest shows 15.22 down and 2.91 up. Pingtest shows 1 ms jitter and 0% packet loss. So all is good. The problem is the call quality at times. You can be talking along and then the echo starts, cracking begins, or can't be heard on one end or the other. There are no QoS settings on the 3801. So what is it I need to do to have better call quality? Thanks ... Dwyne
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dwynewallace
Tutor
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5 Messages
12 years ago
My Ooma Telo device lost its wireless connection this morning all of a sudden. It didn't matter how many times I reset the device or reset the rg, the light flashed red and there was no connection.
I finally had a chance to chat with AT&T Uverse support. While they knew very little about Ooma's architecture or connections, they made a recommendation. I had the wireless authentication type on the 8301HGV set to "WPA-PSK (TKIP) and WPA-PSK (AES)". He stated that voip's have had problems with this setting. He recommended I set it to "WPA2-PSK (AES)". He also recommended wireless channel 5 or 10. I used 10. This worked and my Telo connected wirelessly.
The call quality has improved. I will continue to monitor.
My thanks to AT&T Uverse support. Ooma's support did not have a clue what was happening.
Dwyne
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aviewer
Expert
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10.1K Messages
12 years ago
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dwynewallace
Tutor
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5 Messages
12 years ago
I have not tried the wire connection with this new router. I needed the wireless connection because my phones (Ooma handsets) are all situated too far from the location of the router. I always had a wired problem before UVerse ws installed.
Dwyne
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aviewer
Expert
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10.1K Messages
12 years ago
If your problem is in the wireless, you may resolve it by changing the channel. Or, the RG may have a fault in the wireless & you need a new RG.
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dwynewallace
Tutor
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5 Messages
12 years ago
Thanks for the suggestion.
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taylor2767
Scholar
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169 Messages
12 years ago
I have Ooma and you mght try putting the Telo in the DMZ to isolate it a llite more from other traffic. This has worked for me.
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dwynewallace
Tutor
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5 Messages
12 years ago
Thanks ... Good suggestion.
I will see how my current configuration goes. So far, very good. We have been on one call for an hour, sometimes two, and the quality has been excellent.
Dwyne
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Jlo59
Voyager
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1 Message
11 years ago
Hi,
Could you give me a link of how to put the Telo in the DMZ? I'm not very familiar with the 3810HGV.
Thanks
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taylor2767
Scholar
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169 Messages
11 years ago
start here
How can I access my Ooma device to manage its settings?
In order to access your Ooma device, please follow these instructions:
Once you have completed this connection, you will be able to access the set up page to configure your system's settings.
Advanced Settings
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RobertJohnC
Contributor
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1 Message
8 years ago
I'm having problems connecting my Ooma Telo to my house wiring. Last month I removed my Ooma telephone service which was a Voip set up through my U-Verse modem/router--Motorola NVG589. Called Ooma and they couldn't help. Called U-Verse and they told me to hard wire my Ooma using standard phone connection to bottom port of modem/router into the telephone 1 & 2 port located at the bottom of the modem/router. Next would be to connect an Ethernet cable to a empty yellow Ethernet port ob the router and the other end into (can't remember) either the Home or Internet port on the Ooma. Neither port worked so I am still stuck with no in-home wiring connection for use with other phones throughout the home. Lastly, I was very careful to be sure that there was no power coming into the home from street that was originallly hooked up to the AT&T hub.
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