Teacher
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14 Messages
Unable to Access Voicemail Features Page
Hi Everyone!
I have been on U-verse since July 14th and so far it's been great! There's been a few minor bumps however, like this:
From my account overview page, I click on the Voicemail Features link, and get redirected to a intercept page which then says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided."
I had sent a PM to customer service, but so far the problem continues. Not really a big deal to me, but it would be nice to access these features. Just wondering if anyone else has ever had this issue before.
Thanks!
mgaudiosi
Teacher
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14 Messages
10 years ago
Update: All set now, looks like customer service took care of the issue. Thanks!
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JadedPixie
Scholar
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225 Messages
10 years ago
Did they say what they did to fix this issue? It just started today for me and I've had Uverse since 2012.
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md_sanjose
Mentor
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70 Messages
10 years ago
I'm having the same exact problem. What was the resolution?
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JadedPixie
Scholar
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225 Messages
10 years ago
For me I now have to use my AT&T assigned email to log into the site instead of the username I had been using before.
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mgaudiosi
Teacher
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14 Messages
10 years ago
Sorry, I haven't been on the forums for a few days...so I didn't see the replies. Actually I may have spoke too soon, right after I posted it was "solved", I went back to my account overview to test it again, and it looks like I'm still having the problem, tried it again today and no dice, so it's not resolved yet.
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Surfthru
Tutor
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6 Messages
10 years ago
I have been on a Chat for 20 Minutes with a Rep.
They keep asking me "Let me access your PC"
I said NO. Your site is redirecting me to an ATT Intercept Page. I tried Chome and IE, it is not MY PC.
Then I google and find this thread. The ATT Rep does not even know this is a know Problem.
*** Please Allow Me To Manage The Features of my Phone! ******
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Robby_ICS
Former Employee
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45 Messages
10 years ago
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Robby_ICS
Former Employee
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45 Messages
10 years ago
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Robby_ICS
Former Employee
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45 Messages
10 years ago
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md_sanjose
Mentor
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70 Messages
10 years ago
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