need a replacement uverse remote. anyone?

Contributor

need a replacement uverse remote. anyone?

can i purchase a uverse remote somewhere or possibly order one? ATT store said call the 800 # . the phone robot told me to come here to this social community. I just need a remote to operate the t v.  Can i get a remote @ best buy.?? What about it at&t? Yes I have uverse currently installed.

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Message 1 of 12
Contributor

Re: need a replacement uverse remote. anyone?

Why is that pitiful dog next to my name? At&t, i know you are busy rebuilding the empire but where do you keep the xtra uverse remotes?

Message 2 of 12
Highlighted
Employee

Re: need a replacement uverse remote. anyone?

Hi scrimshaw2020

I'd be happy to help you get a replacement remote control for your U-verse TV. I was able to locate your U-verse account and I am going to send you a private message that will land in your inbox so we do not reveal your account information to the public. Thank you Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 12
Contributor

Re: need a replacement uverse remote. anyone?

I need a replacement as well - shoudn't replacements be free since we rent the units? If my rental house has something break the owner is responsible to replace them. 

Message 4 of 12
Employee

Re: need a replacement uverse remote. anyone?

Remotes are generally considered consumer replacement item like the battery for a BBU (battery backup unit) if have VOIPon your acoount. When service is cancelled ATT asks for the return of RG, DVR, set top boxes and their power cords,fail to return will be billed BUT they do not ask your returnof remotes as these are yours, replacement of batteries in remote or dog chews on remote, or ?, you normally are responsible for replacement.

To order http://www.att.com/equipment/accessories/tv-remotes.jsp?source=ICEQEQ51600UVR02

Standard remotes are $20, RF $59.....or may spend your time calling and waiting for support who may send one free or may bill you as they should.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 12
ACE - Expert

Re: need a replacement uverse remote. anyone?


my thoughts wrote:
...

Standard remotes are $20, RF $59.....or may spend your time calling and waiting for support who may send one free or may bill you as they should.

Many of these remotes had a manufacturing defect with respect to the volume control button, which may have shown up immediately or after months of use.  For me it showed up after a few months but went from annoying to unusable over the course of a couple of years.

 

If the subscriber abused the remote that's something else.  And of course, the subscriber is responsible for battery replacement.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 12
ACE - Master

Re: need a replacement uverse remote. anyone?


horse50 wrote:

I need a replacement as well - shoudn't replacements be free since we rent the units? If my rental house has something break the owner is responsible to replace them. 


Remotes have been sent to me at no charge, twice.  I used chat and I was sent one 2 day air.  You can also send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can fix you up.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 12
Contributor

Re: need a replacement uverse remote. anyone?

I need a replacement power cord.  How can I get one of those?

Message 8 of 12
Employee

Re: need a replacement uverse remote. anyone?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Contributor

Re: need a replacement uverse remote. anyone?

 I need a PM for a new remote. Any admin here able to get me a chat link?

Message 10 of 12
Contributor

Re: need a replacement uverse remote. anyone?

I need a new remote actually two remotes for my TV's I can be contacted @ *** asoon they become available please let me know.

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 11 of 12
Contributor

Re: need a replacement uverse remote. anyone?

I just replaced an att uverse receiver, but the remote was not included in the box as promised. Are the remotes, sent separately?
Message 12 of 12
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