Explore & discover

Helpful Links

Visa gift cards

Highlighted
Contributor

Visa gift cards

When I ordered my internet & tv services over the phone the representative told me I would receive a $100.00 dollar gift card. Its been a while and I still have not gotten it. Was I supposed to do something else on the AT&T website to receive it? 

2,255 Views
Message 1 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎09-18-2018 10:30 AM

Re: Visa gift cards

Hi There! @Carlissa33

 

We understand that you have not gotten your reward yet. We can help with that. Your first step is to go here: https://soc.att.com/2NyeGaz and claim your reward.

 

If you are unable to claim online, then you can call our fulfillment center "Group O" @877-258-1427. They are open from 7am-7pmCST Monday through Friday.

 

If there is anything else that you need, please reach out here again and we can try to help the best that we can.

 

Matthew, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (5)
Message 2 of 5
Contributor

Re: Visa gift cards

I still have not received my 300 dollars in Visa gift cards. I have not got anything in email to claim them or the mail. Please advise 

Message 3 of 5
Contributor

Re: Visa gift cards

When I ordered my internet and tv together they promised me a 250.00 gift card, I got a card with 100,00 on it. That sounds like a bait and switch. I’ve called them complaint on this like 15 times and still got no card so from now on I will get the gift card first.

Message 4 of 5
Employee

Re: Visa gift cards

@Lisa2699

What specially were the rewards for and dollar amount?

 

Some rewards require you order online without human assistance, if order via phone, chat, in person at ATT store or contractor in big box store or door to door sales contractor you would not be eligible for that specific reward. 

Others cannot be combined, it is a this or that and still others are only new account. Example of last one is someone has internet adding tv would not be eligible for internet reward as already a customer on that product only the tv reward...

If $100 for TV, $100 for internet and $50 for ordering online. That customer with existing internet service signing up for tv using a person can only receive $100 for adding tv service not $250 that a brand new account using website would.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
Share this topic
Share this topic
Additional Support