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Very unhappy


Very unhappy

This is Jamie *****. I have been a loyal customer of you alls company for many many years. I placed an order to have u-verse installed at my home, in which i have already had service here before, the installation man comes and tells me i am to far from the line and can not receive those services. I called immediately to the number listed, i then was hung up on a number of times. The supervisors were not helpful at all. Then i was told i would have my installation dated for 11/5, which by the way was already put off 2 times. Now they are telling me i have a appt date for monday the 11th. That is very very upsetting i am missing my college work because of this and i am very dissatisfied with this. I was told yesterday by a rep that i would have them installed today. Well, still nothing. So, i am fixing to switch to another company for my services. This was the worst experience i have ever had with ATT. And will not be saying anything positive if asked my opinion of the company. Please help or i will have to go somewhere else. I really wanted to stay with ATT, However, if this situation continues to be unresolved i will have to move on.


[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 1 of 3

Re: Very unhappy

Hi @newmanwife3!

Thank you for reaching out to us! We sincerely apologize for any inconvenience the missed tech appointment may have caused you! Please give us the chance to help and turn this experience around for good!

We'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and service concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist

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Message 2 of 3

Re: Very unhappy

anything that can be done to speed up this process.

Message 3 of 3
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