Tutor
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8 Messages
Uverse remote and APEX parental lock (red key)
Posts: 1
Registered: 03-03-2012
Uverse remote and parental lock (red key)
03-03-201212:44:55 PM
I am hoping for a solution! I have spent days on the phone with customer support and they cannot seem to help me. They have even swapped out the receiver and the problem remains...... I have a tv with a blue screen and a red key in the lower left hand corner. The only thing the remote will do is turn the set on and off. Even the controls on the tv itself will not work. After look around, it appears that the parental lock got turned on (perhaps by a 10 year old) and I cannot find the answer to turn it off. It seems that there is something on the remote that I can manipulate to correct this, but I don't know what that would be. Any help is appreciated
aviewer
Expert
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10.1K Messages
12 years ago
cpbourgeois -
When you press the TV button on the u-verse & you press numbers does the TV button on the remote blink?
I just read the link provided by texasguy & it says to press the mute & F(#3) button at the same time. Did you try that?
what if you just pulled the plug on the TV. How long do you think you would have to wait for it to loose memory?
Please tell me the model number of your TV.
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cpbourgeois
Tutor
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8 Messages
12 years ago
Yes, I tried that combination......nothing! I will have to get some help getting the model # off of the tv.......cannot turn that thing alone.........................
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aviewer
Expert
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10.1K Messages
12 years ago
Maybe you cannot get at the plug. How about kill the circuit breaker.
If you can not get at the model # is it LED or LCD - I saw only 2 LCD 32 & 42 which size is it?
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cpbourgeois
Tutor
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8 Messages
12 years ago
It is a LED tv.
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aviewer
Expert
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10.1K Messages
12 years ago
There are more Led TVs than LCD & LED does not show manual available where LCD does.
There is a generic FAQ that says the default security code is 0000. But, if the code was changed call cust svc for assistance. Here is the link - http://www.tmaxdigital.com/support
They should be able to help you out.
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niknakvw
Contributor
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1 Message
11 years ago
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dsdavis919
Voyager
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3 Messages
11 years ago
My husband fell asleep on the U-verse remote and we were going crazy trying to find a way to get rid of the red key. Also, just like cpbourgeois, we no longer had the tv's remote, only our U-verse remote. Your solution worked immediately and we don't have to throw our tv out the window...Your help is greatly appreciated.
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tinamapp
Contributor
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1 Message
10 years ago
Thanks so much for this post. It worked for me
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ladiee4
Contributor
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1 Message
10 years ago
Thank You, Thank You,THANK YOU!!!
Finally something that worked
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sshankarn
Contributor
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1 Message
10 years ago
Works - OnDemand and Mute key combination lifted the parental lock on my APEX TV
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