Helpful Links

Uverse remote and APEX parental lock (red key)

Uverse remote and APEX parental lock (red key)

Posts: 1
Registered: 03-03-2012
 
Uverse remote and parental lock (red key)

I am hoping for a solution!  I have spent days on the phone with customer support and they cannot seem to help me.  They have even swapped out the receiver and the problem remains......  I have a tv with a blue screen and a red key in the lower left hand corner.  The only thing the remote will do is turn the set on and off.  Even the controls on the tv itself will not work.  After look around, it appears that the parental lock got turned on (perhaps by a 10 year old)  and I cannot find the answer to turn it off.  It seems that there is something on the remote that I can manipulate to correct this, but I don't know what that would be.  Any help is appreciated

Tags (1)
19,402 Views
Message 1 of 23
Expert

Re: Uverse remote and parental lock (red key)

There is no parental lock on the U-verse box itself.  You can only use parental control on programming.

 

From what you are describing, it sounds like the parental lock is on your TV.  Which TV do you have?  Also, see the article in the link below:

 

http://www.ecoustics.com/tl/17973/

Message 2 of 23

Re: Uverse remote and parental lock (red key)

It is an apex.

Message 3 of 23
Expert

Re: Uverse remote and parental lock (red key)

From the link above:

 

Apex TVs use a four digit code to control the v-chip. The override code for many models is 6688. Other sets may not have one, or may have a default code of 1225 instead of an override code.

  1. To use the override code:
  2. Hit the MENU key to get to the menus.
  3. Go down to the SYSTEM menu and hit the right arrow on the remote control.
  4. Once in the SYSTEM menu, go to PARENTAL GUIDE. It will ask for your code.
  5. Enter the override code listed above. From here, you can turn on and off different rating restrictions, as well as set a new code.

No matter what the V-chip code is set to, the override code will still work. If you have a blank screen with a red key on the bottom left, simply press the (function or F) button and the mute button at the same time. This will unlock the screen and allow you to view the channel as desired

Message 4 of 23

Re: Uverse remote and parental lock (red key)

I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.

Message 5 of 23
Expert

Re: Uverse remote and parental lock (red key)


cpbourgeois wrote:

 

I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.


You can't use the U-verse remote.  You must use the remote that came with the TV.

Message 6 of 23

Re: Uverse remote and parental lock (red key)

Nice...................I only have a universal remote!  It doesn't want to do anything either.

Message 7 of 23
Expert

Re: Uverse remote and parental lock (red key)

You might try finding a replacement on eBay.

Message 8 of 23
ACE - Expert

Re: Uverse remote and parental lock (red key)

cpbourgeois - when you tried the att remote did you press the TV button first? If you press the TV button it should send "TV" numbers.

One manual says the default key is 0000. Try that.

What is your TV model number? Probably supported by Logitech Harmony. You can get one at Radio Shack for $20.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 23
Highlighted

Re: Uverse remote and parental lock (red key)

I have hit TV on both the uverse and universal and nothing changing...............even entered all of the codes, but I can't see where that will do anything since I cannot even get to a menu screen.....................Uh!!!  I do appreciate all of the input though.......... keep sending ideas if some come to mind....................Perhaps I could run over the tv with my car?

Message 10 of 23
ACE - Expert

Re: Uverse remote and parental lock (red key)

cpbourgeois -
When you press the TV button on the u-verse & you press numbers does the TV button on the remote blink?

I just read the link provided by texasguy & it says to press the mute & F(#3) button at the same time. Did you try that?

what if you just pulled the plug on the TV. How long do you think you would have to wait for it to loose memory?

Please tell me the model number of your TV.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 23

Re: Uverse remote and parental lock (red key)

Yes, I tried that combination......nothing!  I will have to get some help getting the model # off of the tv.......cannot turn that thing alone.........................

Message 12 of 23
ACE - Expert

Re: Uverse remote and parental lock (red key)

cpbourgeois - I was thinking if you pulled the plug - when you plug it back in it would go to OTA - meaning it is currently locked on the U-verse input.

Maybe you cannot get at the plug. How about kill the circuit breaker.

If you can not get at the model # is it LED or LCD - I saw only 2 LCD 32 & 42 which size is it?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 23

Re: Uverse remote and parental lock (red key)

It is a LED tv.

Message 14 of 23
ACE - Expert

Re: Uverse remote and parental lock (red key)

cpbourgeois -
There are more Led TVs than LCD & LED does not show manual available where LCD does.

There is a generic FAQ that says the default security code is 0000. But, if the code was changed call cust svc for assistance. Here is the link - http://www.tmaxdigital.com/support

They should be able to help you out.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 23
Share this topic
Announcements

Getting U-verse? Great! Welcome to the family!
Check out our articles below regarding your Install, Your Appointment, Bill, and other features!

Additional Support