We lost our service a couple weekends back. We believe our services was taken and given to a new service. We've had multiple techs out and we are still having issues. The last tech who cam out today told us to call support and request a bonded pair. Well the supervisor refused. So now we are still having problems and nobody is doing anything.
Let's get your services back up and running. To fully assist with this issue further, we will need to look over your account in more detail. I am sending you a private message (PM) to help in this matter.
Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Dee, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
I'm telling you this wasn't going on 2 weeks ago Saturday. I've had nothing but great service. My whole system went down on that day. I lost all service the whole weekend. After service went down I decided to take my dog for a walk. Around the corner was a junction box with an att person in it. I told him funny how my service my whole package dropped. He said he could turn a ticket in he was only hooking up new service. He took my service and gave it to someone else. Ever since then my service has sucked. No phone no TV no internet. You've sent no less than 8 techs out and replaced all my hardware. I'm telling you that's not it. But you keep stringing me along.