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Unreliable service

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Unreliable service

We lost our service a couple weekends back. We believe our services was taken and given to a new service. We've had multiple techs out and we are still having issues. The last tech who cam out today told us to call support and request a bonded pair. Well the supervisor refused. So now we are still having problems and nobody is doing anything. 

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Message 1 of 4
Administrator

Re: Unreliable service

Hi @rwestfall,

 

Let's get your services back up and running. To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter.

 

Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.


I look forward to your response and the opportunity to help you!

 

Dee, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Tutor

Re: Unreliable service

I'm telling you this wasn't going on 2 weeks ago Saturday. I've had nothing
but great service. My whole system went down on that day. I lost all service
the whole weekend. After service went down I decided to take my dog for a
walk. Around the corner was a junction box with an att person in it. I told
him funny how my service my whole package dropped. He said he could turn a
ticket in he was only hooking up new service. He took my service and gave it
to someone else. Ever since then my service has sucked. No phone no TV no
internet. You've sent no less than 8 techs out and replaced all my hardware.
I'm telling you that's not it. But you keep stringing me along.
Message 3 of 4
Administrator

Re: Unreliable service

He hear you @rwestfall,

We understand that this is a frustrating situation and we want to help. In order for us to do so, please respond to the Private Message that Dee sent to your Forums Inbox.

 

To read your private messages in your Forums Inbox, please click the envelope icon at the top right corner of the page, or click here.

We look forward to hearing from you!

Alexander, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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